Assistant Store Manager (Sur La Table)
About The Position
The Assistant Store Manager helps drive store success by supporting a high-performing retail team and creating positive, customer-focused store culture. The role supports culinary and retail operations, develops associates, represents the Sur La Table brand, and helps deliver memorable customer experiences that encourage loyalty and repeat visits. The Assistant Store Manager partners with the General/Store Manager to meet sales and financial goals, using performance metrics and effective merchandising, marketing, and customer-engagement strategies. The position also assists with daily operations, inventory accuracy, safety, cleanliness, compliance, and associate records. Workweeks are expected to be 36 to 40 hours, with a flexible schedule that may include nights, weekends, and holidays.
Requirements
- Must be at least 21 years old at the time of employment.
- 1–2 years of retail management experience, preferably in a specialty or culinary retail environment.
- Proven ability to achieve sales and motivate high-performing sales teams while meeting operational goals.
- Strong leadership skills and ability to inspire, develop, and retain a high-performing team.
- Excellent communication, problem-solving, and decision-making abilities.
- Ability to communicate verbally and work cooperatively with associates and customers.
- Ability to stand for up to 5 hours at a time and move about the store to coach associates, sell to customers, and retrieve merchandise.
- Ability to grab, reach, push, pull, bend, stoop, kneel, and crouch to retrieve and replenish merchandise.
- Ability to lift and/or move merchandise weighing up to 50 lbs.
- Ability to ascend and descend ladders to retrieve or move merchandise.
- Ability to operate a computer, POS system, keyboard, merchandise scanner, and mouse.
- Ability to work a flexible schedule, including nights, weekends, and holidays.
- Proficiency in Microsoft Office and retail management systems is preferred.
Nice To Haves
- Experience in a specialty or culinary retail environment.
- Proficiency in Microsoft Office and retail management systems.
- Passion for community engagement and providing exceptional customer experiences.
Responsibilities
- Support recruitment, training, and ongoing development of a high-performing culinary and retail team.
- Coach and provide feedback to team members to support outstanding customer experiences and individual and team growth.
- Represent Sur La Table’s brand and culture by creating memorable, educational experiences that inspire customer loyalty and repeat visits.
- Maintain product expertise through training and independent learning.
- Lead a customer-focused, Guest Obsessed culture and resolve customer concerns promptly.
- Partner with the General/Store Manager to develop and implement strategies for merchandising, marketing, and customer engagement that exceed sales and financial goals.
- Analyze daily performance metrics, use insights to drive results, and follow up with the team to ensure execution.
- Meet or exceed monthly sales goals and contribute to store revenue and key performance indicators.
- Assist with daily store operations and ensure compliance with company policies and procedures.
- Maintain accurate inventory, minimize shrink, and ensure proper product merchandising.
- Ensure store safety and cleanliness and promptly address maintenance needs.
- Help maintain accurate associate records, including time and attendance data, food safety certifications, and personal information.
- Adhere to wage and hour laws and accurately record time worked according to company policy.
- Communicate and model company policies and standard operating procedures, and ensure associates consistently follow them.
- Maintain regular and predictable attendance.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
