Assistant Store Manager (Sur La Table)

CSC Generation•Ann Arbor, MI

About The Position

The Assistant Store Manager plays a key role in the success of a Sur La Table store by assisting a high-performing retail team in inspiring customers throughout their culinary experience. The role helps cultivate a positive store culture focused on the company-wide #bestincenter standard for service. It supports team development, customer experience, sales and business performance, and daily store operations across culinary and retail activities.

Requirements

Must be at least 21 years old at the time of employment.
1–2 years of retail management experience, preferably in a specialty or culinary retail environment.
Proven ability to achieve sales, motivate high-performing sales teams, and meet operational goals.
Strong leadership skills and ability to inspire, develop, and retain a high-performing team.
Excellent communication, problem-solving, and decision-making abilities.
Passion for community engagement and providing exceptional customer experiences.
Ability to communicate verbally and work cooperatively with associates and customers.
Ability to remain standing for up to 5 hours at a time.
Ability to move around the store to coach and direct associates, serve customers, and retrieve merchandise.
Ability to reach, push, pull, bend, stoop, kneel, crouch, and retrieve or replenish merchandise.
Ability to lift and/or move merchandise weighing up to 50 pounds.
Ability to ascend and descend ladders to retrieve or move merchandise.
Ability to operate a computer, POS system, keyboard, merchandise scanner, and mouse.
Regular and predictable attendance.

Nice To Haves

Proficiency in Microsoft Office and retail management systems.

Responsibilities

Support recruitment, training, and ongoing development of a high-performing team.
Coach team members and provide feedback to support outstanding customer experiences.
Assist with development plans that support individual and team growth.
Represent Sur La Table’s brand and culture by creating memorable, educational experiences that encourage repeat visits and customer loyalty.
Maintain product expertise, participate in available training, and seek additional learning resources.
Lead a customer-focused, Guest Obsessed culture and resolve customer concerns in a timely manner.
Partner with the General/Store Manager on strategies involving merchandising, marketing, and customer engagement to exceed sales and financial goals.
Analyze daily performance metrics, use insights to drive results, and follow up with the team to ensure execution.
Meet or exceed monthly sales goals and contribute to store revenue, with performance measured by KPIs including sales volume, average transaction value, and customer conversion rates.
Assist with daily store operations and ensure compliance with company policies and procedures.
Maintain accurate inventory, minimize shrink, and ensure proper product merchandising.
Maintain store safety and cleanliness and address maintenance needs promptly.
Help maintain accurate associate records, including time and attendance, food safety certifications, and personal information.
Follow applicable wage and hour laws and accurately record time worked according to company policy.
Communicate and model company policies and standard operating procedures, and ensure they are consistently followed.