Assistant Store Manager (Sur La Table)

CSC Generation•Wichita, KS

About The Position

The Assistant Store Manager plays a key role in the success of a Sur La Table store by supporting a high-performing retail team and inspiring customers throughout their culinary experience. The role helps cultivate a positive store culture focused on excellent service and supports both culinary and retail business operations. The Assistant Store Manager partners with the General/Store Manager to advance sales, customer engagement, team development, and operational performance.

Requirements

Must be at least 21 years old at the time of employment.
1–2 years of retail management experience.
Proven track record of achieving sales, motivating high-performing sales teams, and meeting operational goals.
Strong leadership skills, including the ability to inspire, develop, and retain a high-performing team.
Excellent communication, problem-solving, and decision-making abilities.
Ability to communicate verbally and work cooperatively with associates and customers.
Ability to remain standing for up to five hours at a time.
Ability to move around the store while coaching and directing associates, selling to customers, and retrieving merchandise.
Ability to grab, reach, push, pull, bend, stoop, kneel, and crouch to retrieve and replenish merchandise.
Ability to lift and/or move merchandise weighing up to 50 pounds.
Ability to ascend and descend ladders to retrieve or move merchandise.
Ability to operate a computer, POS system, keyboard, merchandise scanners, and mouse.
Ability to work a flexible schedule, including nights, weekends, and holidays, with expected workweeks of 36–40 hours.
Regular and predictable attendance.

Nice To Haves

Retail management experience in a specialty or culinary retail environment.
Passion for community engagement and providing exceptional customer experiences.
Proficiency in Microsoft Office and retail management systems.

Responsibilities

Support recruitment, training, and ongoing development of a high-performing team.
Coach team members and provide feedback to help them deliver an outstanding customer experience.
Assist with development plans that support individual and team growth.
Represent Sur La Table’s brand and culture by creating memorable, educational experiences that encourage repeat visits and customer loyalty.
Maintain product expertise, participate in available training, and independently seek additional resources.
Lead a customer-focused, Guest Obsessed culture and resolve customer concerns in a timely manner.
Partner with the General/Store Manager to develop and implement merchandising, marketing, and customer engagement strategies to exceed sales and financial goals.
Analyze daily performance metrics, use insights to drive results, and follow up with the team to ensure execution.
Meet or exceed monthly sales goals and contribute to store revenue, including performance on individual sales volume, average transaction value, and customer conversion rates.
Assist with daily store operations and ensure compliance with company policies and procedures.
Maintain accurate inventory, minimize shrink, and ensure proper product merchandising.
Maintain store safety and cleanliness and promptly address maintenance needs.
Help maintain accurate associate records, including time and attendance data, food safety certifications, and personal information.
Follow applicable wage and hour laws and accurately record time worked according to company policy.
Model and ensure effective communication and consistent adherence to Sur La Table policies and standard operating procedures.