Assistant Store Manager - FT

Goodwill of the Olympics and Rainier Region•Auburn, WA

6d•Onsite

About The Position

The Assistant Store Manager provides direct supervision and leadership to retail supervisors and hourly retail team members with access to the vault, registers, or cash-handling functions. The role supports day-to-day store operations, operational excellence, regulatory compliance, customer service, and a safe and productive work environment. In partnership with the Store Manager, the Assistant Store Manager works toward sales, operational, staffing, and customer experience goals while supporting Goodwill’s mission and values. The position is based at the Auburn, Washington store and pays $20.00 per hour. The Assistant Store Manager supports store operations and retail leadership; oversees loss prevention, safety, and asset protection; and delivers and models exceptional customer service. The role includes supervisory responsibilities in accordance with organizational policies and applicable laws. Employees must be able to perform the position’s essential functions with or without reasonable accommodation.

Requirements

High school diploma or GED equivalent.
At least 3 years of related retail supervision or management experience, with demonstrated incremental supervisory advancement.
Exceptional analytical, judgment, decision-making, and communication skills.
Superior coaching, leadership, and interpersonal skills, including the ability to build understanding and consensus.
Ability to read and interpret data and metrics; write clearly and tactfully; prepare routine reports and correspondence; and speak effectively before groups.
Ability to calculate basic figures, percentages, and averages; apply basic algebra to spreadsheets; and create and manage a departmental budget.
Knowledge of Microsoft Office, specifically Word, Excel, and PowerPoint; comfort using computers and common input devices; and ability to navigate multiple software screens and web-based platforms.
Valid Washington State driver’s license.
Valid First Aid/CPR card meeting OSHA and WISHA standards, or ability to obtain one within 30 days of hire.
Self-motivated, resourceful, creative, and high-integrity approach; problem-solving ability; positive attitude; and ability to build effective working relationships.
Ability to perform essential job functions with or without reasonable accommodation.

Responsibilities

Support the Store Manager in achieving operational, financial, and customer service objectives.
Perform store opening and closing procedures and responsibilities.
Provide daily leadership and oversight of retail operations to support efficient performance and a positive customer experience.
Maximize sales through stock rotation, merchandising, signage, and appropriate inventory levels of new and used goods.
Support production and partner with inventory and new-goods teams to maintain product flow.
Ensure store audits are completed and maintained at or above established standards.
Lead and coordinate semi-annual inventory preparation, execution, and follow-up.
Monitor safe access procedures and ensure cash handling follows company policies and controls.
Oversee supply ordering and inventory management.
Delegate work assignments to retail supervisors and hourly team members.
Monitor operating expenses and assist with store budgets and monthly and annual reporting.
Keep payroll expenses within budget and ensure payroll, timekeeping, wage request, and employee records are accurate and current.
Process and maintain records for employee reimbursements, petty cash, and travel expenses.
Submit and monitor maintenance requests to help maintain building systems and facilities.
Participate in interviewing, onboarding, and training retail employees according to Goodwill hiring practices.
Serve as the store’s security captain, partnering with management and Loss Prevention to protect company assets.
Promote adherence to asset protection, cash control, and operational compliance policies.
Investigate, document, and communicate security incidents and operational concerns.
Ensure Loss Prevention audits meet acceptable standards and security and safety systems and procedures are operational.
Deliver and model exceptional customer service for a diverse customer base.
Foster a positive, welcoming, and inclusive experience for customers, donors, and employees.
Resolve customer concerns professionally and efficiently, focusing on satisfaction and relationship building.
Carry out supervisory responsibilities in accordance with organizational policies and applicable laws.

Benefits

Medical, vision, and dental insurance coverage for employees, with Goodwill paying a portion of the employee premium; dependent coverage is available at the employee’s cost.
Accident and life insurance options.
401(k) retirement plan.
Vacation: 80 hours annually for employees with 1–4 years of service.
10 paid holidays annually.
8 days of prorated sick leave annually.
Access to childcare benefits through Upwards.
Parental leave covered by sick or vacation hours.
Merchandise discounts for all employees.
Career growth opportunities and promotion from within.