Assistant Store Manager - FT

Goodwill of the Olympics and Rainier Region•Bonney Lake, WA

7d•Onsite

About The Position

The Assistant Store Manager provides direct supervision and leadership to retail supervisors and hourly retail team members with access to the vault, registers, or cash-handling functions. The role supports the day-to-day operation of the retail store, ensuring operational excellence, regulatory compliance, exceptional customer service, and a safe and productive work environment. In partnership with the Store Manager, the Assistant Store Manager works toward sales, operational, staffing, and customer experience goals while supporting Goodwill’s mission and values. The position is based at the Bonney Lake, Washington store and pays $20.00 per hour. The role oversees retail operations, opening and closing procedures, merchandising and product flow, inventory, audits, cash controls, payroll and employee records, expenses and budgets, facilities requests, and employee hiring, onboarding, and training. It also serves as the store’s security captain, working with management and Loss Prevention to protect assets, investigate and document incidents, and ensure safety and security procedures are followed. The Assistant Store Manager models strong customer service and supports a welcoming, inclusive experience for customers, donors, and employees. This position requires a high school diploma or GED, at least three years of related retail supervision or management experience with demonstrated supervisory advancement, strong analytical and communication skills, and coaching and leadership abilities. A Washington State driver’s license is required. The posting also specifies a valid First Aid/CPR card meeting OSHA and WISHA standards, which may be obtained within 30 days of hire. The work environment is usually moderately noisy. Physical demands are described in the posting as including frequent standing and handling, regular walking, occasional lifting up to 40 pounds, and occasional exposure to moving mechanical parts or airborne particles. Reasonable accommodations may be considered.

Requirements

High school diploma or GED equivalent.
At least 3 years of related experience in retail supervision or management, with proven incremental supervisory advancement.
Exceptional analytical, judgment, decision-making, and communication skills.
Strong coaching, leadership, and interpersonal skills, including the ability to build understanding and consensus.
Ability to read and interpret data and metrics; write clearly and tactfully; and speak effectively to groups of customers or employees.
Ability to calculate basic figures, percentages, and averages; apply basic algebra to spreadsheets; and create and manage a departmental budget.
Knowledge of Microsoft Office, specifically Word, Excel, and PowerPoint. The posting also describes comfort using a computer, mouse, keyboard, 10-key, touchscreen, multiple software screens, and web-based platforms.
Valid Washington State driver’s license.
Self-motivated, resourceful, creative, and high-integrity approach; problem-solving ability; positive attitude; and ability to build effective working relationships.

Nice To Haves

Valid First Aid/CPR card meeting OSHA and WISHA standards; may be obtained within 30 days of hire.

Responsibilities

Support the Store Manager in achieving operational, financial, and customer-service objectives.
Perform store opening and closing procedures and responsibilities.
Lead and oversee daily retail operations to support efficient performance and a positive customer experience.
Maximize sales through stock rotation, merchandising, signage, and appropriate inventory levels of new and used goods.
Support product flow through production support and coordination with inventory and new-goods functions.
Ensure store audits are completed and maintained at or above established standards.
Lead and coordinate semi-annual inventory preparation, execution, and follow-up.
Monitor safe access and ensure cash handling complies with company policies and controls.
Oversee supply ordering and inventory management for retail operations.
Delegate assignments to retail supervisors and hourly team members.
Monitor operating expenses and assist with store budgets and monthly and annual reporting.
Keep payroll expenses within budget and ensure payroll records, timekeeping, wage requests, and employee documentation are accurate and current.
Process and maintain records for employee reimbursements, petty cash, and travel expenses.
Submit and monitor maintenance requests to ensure building systems and facilities are maintained.
Participate in interviewing, onboarding, and training retail employees in accordance with Goodwill hiring guidelines and practices.
Serve as the store’s security captain in partnership with management and Loss Prevention to protect company assets from theft.
Promote compliance with asset protection, cash control, and operational policies.
Investigate, document, and communicate security incidents and operational concerns.
Ensure Loss Prevention audits are completed and maintained at acceptable levels.
Verify operation of security and safety systems and procedures, including door locks, alarms, bank deposits, refunds, vouchers, and incident reporting.
Deliver and model exceptional customer service for a diverse customer base.
Foster a positive, welcoming, and inclusive shopping and working experience for customers, donors, and employees.
Resolve customer concerns professionally and efficiently, focusing on satisfaction and relationship building.
Carry out supervisory responsibilities in accordance with organizational policies and applicable laws.

Benefits

Medical, vision, and dental insurance coverage for employees, with Goodwill paying a portion of the employee premium; dependent coverage is available at the employee’s expense.
Accident and life insurance options.
401(k) retirement plan.
Vacation: 80 hours annually for employees with 1–4 years of service.
10 paid holidays annually.
8 days of prorated sick leave annually.
Access to childcare benefits through Upwards.
Parental leave covered by sick or vacation hours.
Merchandise discounts for all employees.
Career growth opportunities and promotion from within.