Assistant Store Manager - FT

Goodwill of the Olympics & Rainier Region•Auburn, WA

6d•Onsite

About The Position

The Assistant Store Manager provides direct supervision and leadership to retail supervisors and hourly retail team members with access to the vault, registers, or cash-handling functions. The position supports the retail store’s day-to-day operations, operational excellence, regulatory compliance, customer service, and a safe, productive work environment. In partnership with the Store Manager, the Assistant Store Manager works toward sales, operational, staffing, and customer-experience goals while supporting Goodwill’s mission and values. The role is based at the Auburn, Washington store and pays $20.00 per hour. The position includes oversight of store operations, staffing, budgets, inventory, cash controls, loss prevention, safety, facilities, and customer service. The Assistant Store Manager is expected to model an inclusive and welcoming experience for customers, donors, and employees. The role carries out supervisory responsibilities in accordance with organizational policies and applicable laws.

Requirements

High school diploma or GED equivalent.
At least 3 years of related retail supervision or management experience, with demonstrated incremental supervisory advancement.
Exceptional analytical, judgment, decision-making, and communication skills.
Strong coaching, leadership, and interpersonal skills, including the ability to build understanding and consensus.
Ability to read and interpret data and metrics; communicate tactfully and diplomatically in writing and verbally; and speak effectively to groups of customers or employees.
Ability to perform basic arithmetic, use basic algebra in spreadsheets, and create and manage a departmental budget.
Knowledge of Microsoft Office, specifically Word, Excel, and PowerPoint, as stated in the posting.
Self-motivated, resourceful, creative, and high-integrity approach; problem-solving ability; positive, can-do attitude; and ability to build effective working relationships.
Washington State driver’s license required, as stated in the position description.
Valid First Aid/CPR card meeting OSHA and WISHA standards; may be obtained within 30 days of hire, as stated in the qualifications section.
Ability to perform essential job functions with or without reasonable accommodation.
Physical ability to stand, use hands, reach, talk or hear, walk, and occasionally sit, climb, balance, stoop, kneel, crouch, or crawl; lift 1–15 pounds constantly, 15–20 pounds frequently, and up to 40 pounds occasionally.
Close vision.

Responsibilities

Support the Store Manager in meeting operational, financial, and customer-service objectives.
Perform store opening and closing procedures and responsibilities.
Lead and oversee daily retail operations to support efficient performance and a positive customer experience.
Maximize sales through stock rotation, merchandising, signage, and appropriate inventory levels of new and used goods.
Support production and coordinate with inventory and new-goods teams to maintain product flow.
Ensure store audits are completed and maintained at or above established standards.
Lead and coordinate semi-annual inventory preparation, execution, and follow-up.
Monitor safe-access procedures and ensure cash handling follows company policies and controls.
Oversee supply ordering and inventory management for retail operations.
Delegate assignments to retail supervisors and hourly team members.
Monitor operating expenses and assist with store budgets and monthly and annual reporting.
Keep payroll expenses within budget and ensure payroll records, timekeeping, wage requests, and employee documentation are accurate and current.
Process and maintain records for employee reimbursements, petty cash, and travel expenses.
Submit and monitor maintenance requests to ensure building systems and facilities are maintained.
Participate in interviewing, onboarding, and training retail employees in accordance with Goodwill hiring guidelines.
Serve as the store security captain, partnering with management and Loss Prevention to protect company assets from theft.
Promote adherence to asset-protection, cash-control, and operational-compliance policies.
Investigate, document, and communicate security incidents and operational concerns.
Ensure Loss Prevention audits are completed and maintained at acceptable levels.
Verify security and safety systems and procedures, including door locks, alarms, bank deposits, refunds, vouchers, and incident reporting, are operational.
Deliver and model exceptional customer service for a diverse customer base.
Foster a positive, welcoming, and inclusive shopping experience for customers, donors, and employees.
Resolve customer concerns professionally and efficiently, with a focus on satisfaction and relationship building.
Carry out supervisory responsibilities in accordance with organizational policies and applicable laws.

Benefits

Medical, vision, and dental insurance, with Goodwill paying a portion of the employee premium; dependent coverage is available at the employee’s cost.
Accident and life insurance options.
401(k) retirement plan.
Vacation: 80 hours annually for employees with 1–4 years of service.
10 paid holidays annually.
8 days of prorated sick leave annually.
Access to childcare benefits through Upwards.
Parental leave covered by sick or vacation hours.
Employee merchandise discounts.
Career growth opportunities and promotion from within.