Assistant Store Manager - Franklin/Route 23

TD • Franklin, NJ

1d • $32 - $48 • Onsite

About The Position

The Assistant Store Manager leads day-to-day service, sales, and operational objectives at a TD Store. The role leads advice and service colleagues to grow and deepen Customer relationships through convenient service, advice, and personalized experiences. The Assistant Store Manager can lead the Store with minimal direction and make day-to-day decisions on the teller line or platform.

The role oversees complex sales, advice, and service activities; coaches colleagues in advice strategies and product knowledge; and supports Customers with end-to-end financial guidance. It is accountable for Store operations, compliance, risk management, customer experience, business growth, and colleague performance and development. The position also builds community relationships and manages lead-generation and referral activities.

This position is subject to loan and mortgage-loan-originator eligibility and registration requirements, including maintaining active NMLS registration upon hire. Employment eligibility requirements include satisfactory criminal background and credit checks and required applicant statements or certifications.

Requirements

• Undergraduate degree or equivalent experience.
• At least 2 years of experience working with customers and/or in sales, or equivalent.
• Demonstrated ability to provide Legendary Customer Service.
• Strong verbal and written communication skills.
• Sales and operational management skills.
• Ability to manage competing priorities.
• Proficiency in Microsoft Office.
• Demonstrated organization, interpersonal, communication, and decision-making skills.
• Proficiency in expense management.
• Must maintain active registration status with the Nationwide Mortgage Licensing System and Registry (NMLS) upon hire to engage in conversations with Customers about loan products and facilitate application intake.
• Must be eligible for employment with a covered financial institution under applicable Regulation Z standards.
• Must be eligible for registration as a registered mortgage loan originator with NMLS under the SAFE Act and implementing regulations.
• Satisfactory criminal background check and credit report check, and required statements or certifications regarding government administrative, civil, or criminal findings.

Nice To Haves

• Supervisory or leadership experience.
• Previous consumer and residential lending experience.
• Knowledge of banking products and services.
• Notary license.

Responsibilities

• Lead a team of advice and service colleagues to achieve individual and Store objectives, performance goals, and strong Customer and colleague experiences.
• Provide day-to-day team leadership and work direction for personalized and complex service and advice while maintaining compliance with regulatory requirements.
• Coach and develop colleagues in advice strategies, product and service knowledge, and proactive recommendations based on Customer needs.
• Establish work direction, role ownership, and accountability for daily, quarterly, and annual objectives.
• Provide Customers with end-to-end financial advice, information, tools, and real-time insights to help them achieve their financial goals.
• Identify advice opportunities and referrals to support business growth; manage self-generated, partner, retail-to-retail, and campaign leads, Customer outreach, appointments, and lead prioritization.
• Handle critical or high-risk issues and act as an escalation point for Customer problem resolution, including identifying ways to prevent recurrence.
• Attract, acquire, and retain Customers; deepen relationships and support profitability through advice and referrals.
• Promote the TD brand and participate in community events while serving community needs.
• Build effective partnerships between colleagues handling Customer transactions, platform bankers, and other partners.
• Maintain optimal colleague scheduling to meet Customer demand and compliance requirements.
• Promote a welcoming, professional Store environment and ensure the lobby and frontline meet internal, external, marketing, premises, and regulatory requirements.
• Lead operational compliance across teller and platform operations, oversee daily processes and work quality, and ensure the Store follows policies and passes audits.
• Perform or oversee Store operations such as account maintenance, wire transfers, Store opening and closing, cash management, vault management, and monthly vault and drawer audits.
• Develop and lead the Store Operational Excellence plan; identify and mitigate risk and audit adherence to policies, procedures, and operational standards.
• Ensure accurate documentation, due diligence, and timely completion of transactions and business processes; escalate non-standard or high-risk activities as needed.
• Support and participate in process-improvement opportunities and comply with the Bank Code of Conduct.
• Provide ongoing feedback, performance reviews, coaching, and development; monitor performance and recognize or address it in a timely manner.
• Contribute to team performance objectives, recruitment and selection, knowledge-sharing, change support, and effective working relationships.
• Promote a fair, equitable, diverse, and respectful workplace and act as a brand champion for the business area and the Bank.

Benefits

• Health and well-being benefits
• Savings and retirement programs
• Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO
• Banking benefits and discounts
• Career development
• Reward and recognition
• Base salary and variable compensation or incentive awards, potentially including cash and/or equity awards
• Training and onboarding
• Online learning platform and mentoring programs

What This Job Offers

• Job Type: Full-time
• Career Level: Manager