Store Manager - Franklin, WI

CNG Holdings, Inc.•Franklin, WI

1d•Onsite

About The Position

The Store Manager leads the daily operations and profitability of one or more retail Check ‘N Go, Allied Cash, or Cash Store locations, all part of the CNG Holdings, Inc. family of companies. The role is accountable for site operations, sales, customer service, and store-level leadership. Store Managers serve and educate customers about financial products and services, support staff, and coordinate operations, development, and training to help locations meet performance targets. The position requires compliance with federal and state regulations and company policies. It involves extensive cash handling, customer and staff interactions, scheduled shifts, and travel among stores in the assigned district, potentially including neighboring districts and overnight travel. The role may serve as the on-site lead for one or more Assistant Store Managers.

Requirements

High school diploma, GED, or equivalent experience.
At least 2 years of experience in sales, customer service, and cash handling.
Exceptional customer service, active listening, and verbal and written communication skills.
Proficiency in Microsoft Office programs.
Ability to multitask, prioritize, work autonomously, and provide store-level leadership.
Personal reliable transportation that complies with published policy and procedure; public transportation and transportation from family or friends may not qualify.
Maintain a valid driver's license and valid automobile insurance while employed.
Ability and willingness to consistently embody the company's values of being accountable, inclusive, transparent, and focused.
Ability to travel to all stores in the assigned district using a personal vehicle; travel to neighboring districts and overnight travel may be required.
Ability to work assigned shifts as scheduled.
Ability to lift up to 50 pounds, with or without reasonable accommodations.
Ability to meet the physical demands of extensive cash handling, extended phone use, long periods of standing, and extended computer-screen viewing and typing.

Nice To Haves

At least 1 year of supervisory experience is preferred.

Responsibilities

Present customers with product and service options suited to their needs, and educate them about the product portfolio.
Use active listening to clarify customer information and address or diffuse complaints; escalate unresolved issues to the District Director of Operations and Corporate Office.
Respond professionally and accurately to customer questions, applications, requests, sales, courtesy calls, and collection calls in accordance with regulations, procedures, and district or region expectations.
Handle and count cash and currency, manage the cash drawer, move cash from the secure safe, count deposits, and, when assigned, make bank deposits or pickups.
Balance batch receipts against store sales reports at the end of the day and help resolve cash overages or shortages.
Verify customer information and process transactions accurately and according to company policy, including loans, check cashing, and Net Spend.
Comply with federal and state regulations and company policies and procedures; complete compliance training and quarterly I Agree requirements on time.
Coordinate store operations, development, and training to support achievement of metric targets.
Maintain the store staff schedule and help cover other stores in the district.
Support store staff in delivering excellent customer service and maintaining a sales culture.
Assist the District Director of Operations with recruiting, selecting, and onboarding Assistant Store Managers in the district.
Travel to stores in the assigned district, and potentially neighboring districts, using a personal vehicle; overnight travel may be required.
Work assigned shifts as scheduled.
Perform other duties as assigned.