Han-Dee Hugo's #23-Assistant Store Manager

SAMPSON BLADEN GROUP MASTER•Kitty Hawk, NC

6d•$17 - $18•Onsite

About The Position

The Assistant Store Manager supports the Store Manager and leads store operations while delivering a positive customer experience. The role requires performing all duties and performance requirements of a Customer Service Representative, assisting with recruiting and training CSR candidates, and providing leadership to store employees. The Assistant Store Manager helps complete paperwork, scheduling, cash and inventory controls, bank deposits, merchandising, stocking, and ordering convenience-store merchandise and fuel products. The role also supports safety, security, cleanliness, vendor-policy compliance, suggestive selling, and training-meeting participation. The Assistant Manager is responsible for employee safety and must verify that surveillance cameras are recording before the end of each shift. The position is based in a convenience store, gas station, car wash, and restaurant environment. It requires flexible availability, on-call status, and the ability to work long hours on any shift, including days, nights, weekends, and holidays. Employees may work alone for prolonged periods without breaks and may be required to work all CSR shifts. The job involves standing and walking for much of each shift, using store equipment, responding to emergencies, and lifting up to 50 pounds occasionally.

Requirements

High school diploma, GED, or equivalent.
A record of success as a Customer Service Representative at SBOC/Han-Dee Hugo's.
Ability to read and interpret documents and department manuals.
Ability to present information effectively and positively in one-on-one and small-group situations.
Ability to read, write, and comprehend simple instructions, short correspondence, and memos.
Ability to perform basic arithmetic, calculate percentages and discounts, and understand cash and inventory controls and basic accounting functions.
Ability to apply common-sense understanding and carry out written, oral, or diagrammed instructions.
Some computer skills.
Proficiency with store equipment and reports, including point-of-sale equipment, ATMs, fuel dispensers, and related convenience-store equipment.
Ability to work flexible hours, be on call, and work any shift, including days, nights, weekends, and holidays.
Ability to work alone for prolonged periods without breaks and perform emergency procedures.
Ability to stand and walk for prolonged periods; use hands and fingers, handle objects and controls, reach, talk, hear, climb or balance, stoop, kneel, and crouch.
Ability to move independently in confined areas without significantly interfering with others.
Ability to regularly lift or move up to 10 pounds, occasionally up to 25 pounds, and occasionally up to 50 pounds.
Required vision abilities include close, distance, color, and peripheral vision, depth perception, and focus adjustment; requires eye-hand coordination, manual dexterity, and ability to distinguish letters and symbols.
Must wear the prescribed uniform and visible name tag while working.
Any outside part-time work must not be with a competitor or in the convenience-store industry, and Company scheduling and on-call requirements take precedence.

Responsibilities

Perform proficiently and consistently all Customer Service Representative duties and performance requirements.
Assist the Manager with recruiting, training, and providing leadership to Customer Service Representatives.
Set and maintain a positive customer experience in the store, including when the Store Manager is absent.
Address customer complaints professionally and promptly, communicate effectively, and promote teamwork.
Operate point-of-sale equipment, payment terminals, lottery and lotto systems, ATMs, fuel dispensers, and other store equipment; handle necessary paperwork.
Assist with store paperwork, scheduling, cash controls, inventory controls, and maintaining appropriate cash levels in registers, ATMs, and the safe.
Make bank deposits when required.
Merchandise and stock the store, and assist with ordering convenience-store merchandise and fuel products.
Perform CSR tasks as needed, including working all shifts, and report maintenance issues to the Manager.
Ensure employees wear the prescribed uniform and visible name tag and comply with store requirements.
Follow and enforce safety procedures, maintain a safe work environment, recognize and respond to safety issues, and handle emergencies such as spills, fires, and emergency shutoffs.
Work with vendors and ensure Vendor Control Policies are implemented and followed.
Ensure the store, including restrooms and exterior areas, is clean and ready for inspection.
Ensure employees use suggestive selling to support in-store sales.
Attend and participate in Company training meetings.
Ensure employees do not discuss pricing or pricing strategies with competitors or people outside the Company; complete fuel surveys by visiting competitors' locations and avoid conversations with competitors about fuel prices.
Ensure employees do not sign warrants or initiate criminal proceedings without direct approval from specified corporate officers, and refer attempts to serve subpoenas or legal documents to the Corporate Offices.
Verify that surveillance cameras are working and recording before the end of each shift and notify the Manager if the recorder is not recording.
Take responsibility for the safety and security of employees while they are on duty.