Assistant Store Manager - Region #4 Bench

Goodwill of Colorado•Falcon, CO

21h

About The Position

Goodwill of Colorado is hiring a hands-on Assistant Store Manager for its Region #4 bench, with assignments in the Colorado Springs area, including Fountain and Monument. The role supports the Retail Store Manager in managing daily retail operations and meeting financial goals that generate income and donations for Goodwill’s mission and community programs. The Assistant Manager acts as the Retail Store Manager in their absence and shares accountability for store performance. The position oversees diverse store functions, including sales, donations, production, merchandising, product quality and pricing, loss prevention, point-of-sale operations, warehousing, waste and recycling, and customer relations. The Assistant Manager helps manage budgets, financial reporting, and profit and loss; develops employees; and works with management to improve sales, donations, productivity, and operational results. The bench role may require assignments beyond the employee’s immediate geographic area to cover absences, support training and growth, improve store performance, and contribute to business development. This is a full-time position requiring open availability and varied schedules, including weekdays, weekends, evenings, and holidays. The employee may need to work any hours necessary to provide store coverage, travel to other stores in the assigned region, attend training or meetings at Goodwill administrative offices, and respond to after-hours alarm notifications. A resume must be attached to the application. The stated annual pay is $58,180.00, and the application deadline is 10/22/2026.

Requirements

High school diploma or equivalent.
At least 2 years supervising retail operations or similar, with accountability for the success, operations, and financial results of a business function or department.
Proficiency with office equipment, office software such as Word and Excel, web-based applications such as UKG, and corporate email and calendar tools such as Outlook.
Organizational skills to manage multiple projects, people, and store functions.
Ability to work in a deadline-pressured environment.
Understanding of marketing and retail principles.
Understanding of production processes and environments, including deadlines, quality control, efficiency, and supporting timely production.
Ability to create, review, and understand statistical information and analyze financial statements to improve store results.
Ability to adapt to changing circumstances, make difficult choices, and be accountable for overall store performance.
Ability to train, develop, and recognize talent and leadership, and empower teams to manage their departments or functional areas.
Effective verbal and written communication, including communication upward, downward, and laterally.
Interest in and empathy for people with disabilities and disadvantages.
Ability to obtain walkie-stacker and/or forklift certification and safely operate the equipment.
Ability to move among stores within the assigned region based on business needs.
Ability to work varied schedules, including weekdays, weekends, evenings, and holidays, and any hours needed for complete store coverage and supervision.
Ability to report on time to any assigned location in the region, including temporary assignments, and to Goodwill administrative offices in Colorado Springs and/or Denver when assigned.
Applicants and employees must undergo a background check and, where applicable for company driving, an MVR check; driving eligibility has additional age, disclosure, license, insurance, and vehicle-operation requirements stated in the posting.

Nice To Haves

Some college.
Ability to drive for company business.
Experience leading teams of 20–30 people, as described in the introductory role overview.

Responsibilities

Work closely with the Retail Store Manager to achieve goals and objectives and increase sales and donations.
Recommend changes to operational procedures to improve expense-to-revenue ratios.
Promote employee safety and ensure the store adheres to OSHA and CARF standards; may serve as the store’s Safety Representative on the operations and sales safety sub-committee.
Obtain certification and use equipment such as pallet jacks, walkie stackers, forklifts, and hand dollies to train staff, uphold safety standards, and move or store donated products as needed.
Monitor competition and retail trends and suggest appropriate courses of action.
Maintain knowledge of and proficiency with the point-of-sale system.
Lead, empower, and manage store staff to support safety, productivity, and success.
Oversee daily operations across the sales floor, store front, donation store, production areas, internal product movement, and storage facilities.
Manage hiring, performance management, employee goal setting, and recommendations toward termination for employees in at least one department.
Follow Goodwill policies, the Employee Handbook, safety standards, and applicable numbered and supplemental policies.
Partner with the Retail Store Manager to conduct employee training, awareness, and knowledge-transfer meetings.
Be available on call for after-hours alarm notifications.
As a bench manager, provide coverage for planned or unexpected absences, facilitate team-member growth and training, collaborate with other managers to improve store performance, and contribute to business development initiatives.
Support store budgeting, financial reporting, and profit-and-loss responsibilities in partnership with the Retail Store Manager.
Help ensure donations are collected and turned into merchandise, waste and recycling are managed, products are warehoused and merchandised, pricing is competitive, and customer service supports store performance.
Travel or report to other assigned-region stores and administrative offices for business needs, training, and meetings.

Benefits

Medical insurance
Dental insurance
Vision insurance
Short-term disability
Life and accidental death and dismemberment coverage
Flexible Spending Accounts
Long-term disability
Voluntary supplemental benefit offerings
Paid vacation, sick, holiday, floating holiday, jury duty, and bereavement leave
Retirement plan with pre-tax or Roth contributions for employees age 18 or older
DailyPay access to earned pay on an employee-selected schedule