Assistant Store Manager - Region #1 Bench

Goodwill of Colorado•Lafayette, CO

16h•Onsite

About The Position

The Assistant Store Manager manages the daily operations of a Goodwill retail store and acts as the Retail Store Manager in the manager’s absence. The role supports the store’s financial goals, which generate income and donations for Goodwill of Colorado’s mission and community programs. This hands-on leadership position oversees diverse store departments and operations, develops staff, and works with the Retail Store Manager to support budgeting, financial reporting, and profit and loss. The Assistant Store Manager helps achieve profitability through merchandising, donation collection, loss prevention, point-of-sale systems, product quality control and pricing, community relations, and customer service. The position also helps manage donated products, waste, recycling, warehousing, and store merchandising. As a bench role, assignments may extend beyond the employee’s immediate geographic area to cover absences, support training and development, collaborate with management, and contribute to business development. The position is based in the Northern Colorado region, including Boulder, Lafayette, Broomfield, Thornton, and Arvada. It may require travel between stores in the assigned region and reporting to Goodwill administrative offices in Colorado Springs or Denver for training and meetings. The role requires varied schedules, including weekdays, weekends, evenings, and holidays, and availability to provide store coverage as needed. The employee may be on call for after-hours alarm notifications.

Requirements

High school diploma or equivalent.
At least 2 years supervising retail operations or similar, with accountability for the success, operations, and financial results of a business function or department.
Proficiency with office equipment, office software such as Word and Excel, and web-based applications such as UKG.
Ability to manage corporate email and calendar, such as Outlook.
Organizational skills to manage multiple projects, people, and store functions.
Ability to work in a deadline-pressured environment.
Understanding of marketing and retail principles.
Understanding of production processes and environments, including deadlines, quality control, efficient work, and timely production.
Ability to create, review, and understand statistical information and analyze financial statements.
Ability to adapt to changing circumstances and make difficult choices while being accountable for store performance.
Ability to train, develop, and recognize talent and leadership, and empower teams to manage their departments or functional areas.
Effective verbal and written communication skills, including communicating upward, downward, and laterally.
Interest in and empathy for people with disabilities and disadvantages.
Ability to obtain walkie-stacker and/or forklift certification and safely operate equipment.
Ability to move between stores in the assigned region based on business needs and report to assigned locations on time, including administrative offices for training and meetings.
Ability to work varied schedules, including weekdays, weekends, evenings, and holidays, and any hours necessary to provide complete store coverage and supervision.
For driving company vehicles or receiving mileage reimbursement, a valid Colorado driver license and compliance with applicable insurance-carrier age requirements, motor vehicle record and background checks, and vehicle-operation laws are required. Employees must disclose moving violations and crashes from the past five years.
Employees using a personal vehicle for company business must have valid vehicle insurance and a valid driver license, and the vehicle must be roadworthy.

Nice To Haves

Some college.
Ability to drive for company business.

Responsibilities

Work with the Retail Store Manager to achieve goals and objectives and increase sales and donations.
Recommend operational procedure changes to improve expense-to-revenue ratios.
Promote employee safety and ensure adherence to OSHA and CARF standards; potentially serve as the store’s Safety Representative on the operations and sales safety sub-committee.
Become certified on and use equipment such as pallet jacks, walkie stackers, forklifts, and hand dollies to train others, maintain safety, and move or store donated products as needed.
Monitor competition and retail trends and suggest appropriate courses of action.
Maintain strong knowledge of the point-of-sale system.
Lead, empower, and manage retail store staff, supporting their safety, productivity, and success.
Oversee daily operations across the sales floor, storefront, donation store, production areas, internal product movement, and storage facilities.
Manage hiring, performance management, employee goal setting, and recommendations toward termination for employees in at least one department.
Maintain current knowledge of and adhere to Goodwill policies, the Employee Handbook, safety standards, and supplemental policies.
Partner with the Retail Store Manager to conduct employee training, awareness, and knowledge-transfer meetings.
Be available on call for after-hours alarm notifications.
As a bench assistant manager, cover planned or unexpected absences, facilitate team-member growth and training, collaborate with other managers to improve store performance, and contribute to business development initiatives.
Support store financial goals and the management of budgeting, financial reporting, and profit and loss.
Support donation collection, product production, waste management, recycling, warehousing, competitive pricing, merchandising, and customer service.
Empower staff to pursue and accomplish professional and personal goals.