Assistant Store Manager - Region #3 Bench

Goodwill of Colorado•Denver, CO

10h•Onsite

About The Position

Goodwill of Colorado is hiring a hands-on Assistant Store Manager for its Region #3 bench, serving the South Denver Metro area, including Aurora, Castle Rock, Englewood, Highlands Ranch, Littleton, and Parker. Bench assignments may also involve stores beyond the immediate geographic area to meet business needs. The role supports the Retail Store Manager in daily operations and acts as the store manager in that manager’s absence. The position is accountable, along with the Retail Store Manager, for store performance and for meeting financial goals that support Goodwill’s mission and community programs. The Assistant Store Manager oversees multiple retail functions, including sales, donation collection, production, merchandising, product quality and pricing, loss prevention, point-of-sale operations, storage, waste management, and recycling. The role supports budgeting, financial reporting, and profit and loss, builds customer and community relationships, and develops employees. It also provides coverage for planned and unexpected absences, facilitates team training and growth, collaborates with management, and contributes to business development. The position requires open availability, varied schedules, travel between assigned stores and administrative offices when directed, and availability for after-hours alarm notifications.

Requirements

High school diploma or equivalent.
At least 2 years of experience supervising retail operations or similar, with accountability for business success, operations, and financial results of a function or department.
Proficiency with office equipment, office software such as Word and Excel, and web-based applications such as UKG.
Ability to manage corporate email and calendar tools such as Outlook.
Strong organizational skills to manage multiple projects, people, and store functions.
Ability to work in a deadline-pressured environment.
Understanding of marketing and retail principles.
Understanding of production processes, including deadlines, quality control, efficient work, and timely production.
Ability to create, review, and understand statistical information and to analyze financial statements.
Ability to adapt to changing circumstances, make difficult choices, and be accountable for overall store performance.
Ability to train, develop, and recognize talent and leadership, and empower teams to manage their departments or functional areas.
Effective verbal and written communication skills, including communicating upward, downward, and laterally.
Interest in and empathy for people with disabilities and disadvantages.
Ability to obtain walkie stacker and/or forklift certification and operate equipment safely.
Ability to move among stores in the assigned region according to business needs and report to assigned locations on time, including temporary assignments and administrative-office training or meetings.
Ability to work varied schedules, including weekdays, weekends, evenings, and holidays, and any hours necessary to provide complete store coverage and supervision.
Ability to be at least 21 years old to drive non-passenger-transportation vehicles for company business; other age thresholds apply to passenger transportation and CDL driving.
For company vehicle use or mileage reimbursement, ability to meet applicable insurance requirements, including a valid Colorado driver license, required Motor Vehicle Record and background checks, and compliance with vehicle-operation laws.
For personal-vehicle use for company business, valid vehicle insurance and driver license and a roadworthy vehicle.

Nice To Haves

Some college.
Ability to drive for company business.

Responsibilities

Work with the Retail Store Manager to achieve goals and objectives and increase sales and donations.
Recommend operational procedure changes to improve expense-to-revenue ratios.
Promote employee safety and ensure adherence to OSHA, CARF, and Goodwill safety standards; may serve as the store’s Safety Representative on the operations and sales safety sub-committee.
Become certified on and use equipment such as pallet jacks, walkie stackers, forklifts, and hand dollies to train staff, maintain safe practices, and move or store donated products as needed.
Monitor competition and retail trends and recommend appropriate actions.
Maintain strong knowledge of the point-of-sale system.
Lead, manage, and empower staff to support safety, productivity, and success.
Oversee daily operations across the sales floor, storefront, donation store, production areas, internal product movement, and storage facilities.
Manage hiring, performance management, employee goal setting, and termination recommendations for employees in at least one department.
Maintain current knowledge of and follow Goodwill policies, the Employee Handbook, safety standards, and supplemental policies.
Partner with the Retail Store Manager to conduct employee training, awareness, and knowledge-transfer meetings.
Be available for after-hours alarm notifications.
Provide coverage for planned or unexpected absences, support team-member growth and training, collaborate with management to improve store performance, and contribute to business development initiatives.
Support budgeting, financial reporting, and profit-and-loss responsibilities.
Meet changing business needs, including assignments at locations outside the immediate geographic area.

Benefits

Medical insurance
Dental insurance
Vision insurance
Short-term disability
Life and accidental death and dismemberment coverage
Flexible Spending Accounts
Long-term disability
Voluntary supplemental benefits
Paid vacation, sick leave, holidays, floating holidays, jury duty, and bereavement leave
Retirement plan with pre-tax or post-tax (Roth) contributions
Daily Pay access
Public Service Loan Forgiveness Program eligible employer