Assistant Store Manager - Region #4 Bench

Goodwill of Colorado•Woodmoor, CO

13h•Onsite

About The Position

The Assistant Manager, Store, manages the daily operations of a Goodwill retail store and acts as the Retail Store Manager when the manager is absent. The position supports the store’s financial goals and its collection and sale of donated goods, generating income to support Goodwill of Colorado’s mission and community programs. It is a hands-on leadership role responsible for overseeing diverse store functions, developing employees, and maintaining strong customer and community relations. The Assistant Manager works with the Retail Store Manager and other retail professionals to meet store goals, manage change, and make effective use of resources. The role supports budgeting, financial reporting, and profit-and-loss responsibilities, and may include assignments at locations beyond the employee’s immediate geographic area to cover absences, support training and growth, improve store performance, or contribute to business development. The position is based in the Colorado Springs area, including Fountain and Monument, with the ability to travel to other stores and administrative offices as business needs require.

Requirements

High school diploma or equivalent.
At least 2 years of experience supervising retail operations or similar work, with accountability for the success, operations, and financial results of a business function or department.
Proficiency with office equipment, office software such as Word and Excel, and web-based applications such as UKG.
Ability to manage corporate email and calendars, such as Outlook.
Organizational skills to manage multiple projects, people, and store functions.
Ability to work in a deadline-pressured environment.
Understanding of marketing and retail principles.
Understanding of production processes, including deadlines, quality control, efficient work, and timely product output.
Ability to create, review, and understand statistical information and analyze financial statements to support store performance.
Ability to adapt to changing circumstances, make difficult choices, and be accountable for overall store performance.
Ability to train, develop, and recognize talent and leadership, and empower teams to manage their departments or functional areas.
Effective verbal and written communication skills, including communicating upward, downward, and laterally.
Interest in and empathy for people with disabilities and disadvantages.
Ability to obtain walkie-stacker and/or forklift certification and operate equipment safely.
Ability to move among stores within the assigned region based on business needs and work varied schedules, including weekdays, weekends, evenings, and holidays; availability to work any hours necessary for complete store coverage and supervision.
Ability to report on time to locations within the assigned region, including permanent or temporary assignments, and to Goodwill administrative offices in Colorado Springs or Denver when assigned.
Applicants and employees who drive for company business must meet applicable insurance-carrier age requirements, pass an MVR and background check, disclose moving violations or vehicle crashes from the past five years, hold a valid Colorado driver’s license, operate company vehicles safely, and comply with applicable vehicle laws.
Employees using a personal vehicle for company business must have valid vehicle insurance and driver’s license, and a roadworthy vehicle.

Nice To Haves

Some college education is preferred.
Ability to drive for company business is preferred.

Responsibilities

Work with the Retail Store Manager to achieve store goals and objectives and increase sales and donations.
Recommend operational procedure changes to improve expense-to-revenue ratios.
Promote workplace safety and ensure compliance with OSHA and CARF standards; may serve as the store’s Safety Representative on the operations and sales safety subcommittee.
Use and obtain certification on equipment such as pallet jacks, walkie stackers, forklifts, and hand dollies to train staff, maintain safe practices, and move or store donated products as needed.
Monitor competitors and retail trends and recommend appropriate actions.
Maintain strong knowledge of the point-of-sale system.
Lead, empower, and manage retail staff, supporting their safety, productivity, and success.
Oversee daily operations across the sales floor, storefront, donation store, production areas, internal product movement, and storage facilities.
Manage hiring, performance management, employee goal-setting, and termination recommendations for employees in at least one department.
Maintain current knowledge of and adhere to Goodwill policies, the Employee Handbook, safety standards, and supplemental policies.
Partner with the Retail Store Manager to conduct employee training, awareness, and knowledge-transfer meetings.
Be available on call for after-hours alarm notifications.
Provide coverage for planned and unexpected absences, support team-member training and development, collaborate with management to improve store performance, and contribute to business development initiatives.
Support the Retail Store Manager’s budgeting, financial reporting, and profit-and-loss responsibilities.
Travel or report to other stores and administrative offices for assignments, training, or meetings as required by business needs.
Perform additional duties as required.

Benefits

Medical insurance
Dental insurance
Vision insurance
Short-term disability
Life and accidental death and dismemberment coverage
Flexible Spending Accounts
Long-term disability
Voluntary supplemental benefits
Paid vacation
Paid sick leave
Paid holidays
Floating holiday
Jury duty leave
Bereavement leave
Retirement plan contributions, including pre-tax or Roth contributions, for employees age 18 and older
DailyPay access to earned pay on an employee-selected schedule