Store Manager - Retail Region #2 Bench

Goodwill of Colorado • Grand Junction, CO

15h • Onsite

About The Position

The Store Manager is accountable for the financial performance and overall success of a Goodwill of Colorado retail store, generating revenue and donations to support the organization’s mission and community programs. This hands-on leadership role oversees multiple store departments and operations, develops and delivers budgets, manages profitability, and works to improve expense-to-revenue ratios. The manager leads, motivates, and develops staff while actively participating in day-to-day operations and modeling an “Attitude of Gratitude” in customer and community relationships.

Store operations include sales, donation collection and processing, merchandising, product pricing and quality control, loss prevention, point-of-sale systems, waste management, recycling, warehousing, and e-commerce. The manager works with other retail managers and the reporting director to set goals, improve performance, and ensure safe, effective use of resources. This is a bench role supporting the Denver Metro region, and assignments may extend beyond the employee’s immediate area to cover absences, support training and growth, improve store performance, and contribute to business development.

The role may require varied schedules, including weekdays, weekends, evenings, and holidays, and the ability to report to different locations within the assigned region. The manager must be available for after-hours alarm notifications. The position involves using and obtaining certification on equipment such as pallet jacks, walkie stackers, forklifts, and hand dollies. Physical demands include occasional lifting and carrying of heavy items, frequent pushing or pulling, and frequent walking, standing, and sitting.

The position pays $68,000 annually and is eligible for DailyPay. Full-time retail employees are eligible for medical, dental, vision, short- and long-term disability, life and accidental death and dismemberment coverage, flexible spending accounts, voluntary supplemental benefits, and paid leave. Employees may contribute to the retirement plan on a pre-tax or Roth basis. Goodwill of Colorado is an eligible employer for the Public Service Loan Forgiveness Program.

Requirements

• At least 3 years of experience as a Store Manager or in a similar role, with accountability for business success, operations, and financial results.
• Proficiency with office equipment, office software such as Word and Excel, and web-based applications such as UKG.
• Ability to manage corporate email and calendars, such as Outlook.
• Organizational skills to manage multiple projects, people, and retail store functions.
• Ability to work in a deadline-pressured environment.
• Understanding of marketing and retail principles.
• Understanding of production processes, deadlines, quality control, efficient work practices, and timely product production.
• Ability to create, review, and interpret statistical information to improve store performance.
• Understanding of budget creation and implementation.
• Ability to adapt to changing circumstances and make difficult decisions while being accountable for store performance.
• Ability to conduct performance feedback and reviews, develop internal talent, and advance organizational goals.
• Ability to develop succession strategies and identify, train, and develop talent and leadership.
• Experience and ability to empower teams to manage and lead departments or functional areas.
• Effective verbal and written communication skills and ability to communicate across organizational levels.
• Interest in and empathy for people with disabilities and disadvantages.
• Ability to obtain walkie stacker and/or forklift certification and operate equipment safely.
• Ability to travel between stores in the assigned region as business needs require.
• Ability to work varied schedules, including weekdays, weekends, evenings, and holidays, and any hours necessary to provide store coverage and supervision.
• Valid Colorado driver license and ability to operate a company vehicle if driving for company business; required vehicle checks and driving standards apply.
• Applicants and employees seeking inclusion on the company driver insurance schedule must meet the applicable age requirements and undergo an MVR and background check; they must disclose moving violations or crashes from the previous five years and comply with applicable vehicle-operation laws.
• Employees using a personal vehicle for company business must have valid vehicle insurance and driver license, and a roadworthy vehicle.

Nice To Haves

• Bachelor’s degree or an equivalent combination of education and experience.
• Ability to drive for company business.

Responsibilities

• Work with other Retail Store Managers and the reporting Director to set goals and objectives for increasing sales and donations.
• Develop and deliver the store budget; manage financial results and profitability.
• Refine operational procedures to improve expense-to-revenue ratios.
• Conduct store meetings to communicate expectations and monitor progress toward goals.
• Promote safety and ensure the store adheres to OSHA, CARF, Goodwill policies, and applicable safety standards.
• Use and become certified on equipment as needed to move and store donated products, train staff, and oversee safe practices.
• Lead, empower, and manage store staff to support safety, productivity, and success.
• Hire and manage performance, set employee goals, and make termination recommendations for employees in at least one department.
• Oversee retail functional areas, including the sales floor, store front, donation center, production areas, internal product movement, storage facilities, and e-commerce area.
• Support organizational culture and change, and encourage new ideas and process improvements.
• Be available for after-hours alarm notifications.
• Cover planned or unexpected absences at locations that may be outside the immediate geographic area.
• Facilitate team member growth and training, collaborate with management to improve store performance, and contribute to business development initiatives.
• Manage merchandising, donation collection and processing, loss prevention, point-of-sale systems, product quality control, competitive pricing, waste, recycling, and warehousing.
• Build community rapport and customer relationships while developing staff and supporting their professional and personal goals.
• Provide complete store coverage and supervision at assigned locations and attend trainings or meetings at designated administrative offices when assigned.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Short-term disability coverage
• Long-term disability coverage
• Life and accidental death and dismemberment coverage
• Flexible spending accounts
• Voluntary supplemental benefit offerings
• Paid vacation, sick, holiday, floating holiday, jury duty, and bereavement leave
• Retirement plan with pre-tax or Roth contributions
• DailyPay access to earned pay on the employee’s chosen schedule
• Public Service Loan Forgiveness Program employer eligibility

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed