Retail Store Manager (Bench)

Michaels Stores•Downey, CA

1d•$70,304 - $93,100•Onsite

About The Position

The Retail Store Manager is responsible for leading and managing all aspects of the store, with most time focused on managerial work rather than tasks such as cashiering, setting planograms, or stocking shelves. The manager leads the team to deliver a strong customer experience, achieve business results, fulfill customer brand promises, and execute store workload and key performance indicators within budget. The role oversees store operations and compliance, sales and profit performance, customer experience, shrink and safety programs, staffing, training, coaching, performance management, and talent development. The manager serves as Manager on Duty, maintains operational understanding of all departments, and ensures managers are cross-trained in Custom Framing sales and production. This is a public retail-store environment supervising team members and serving customers. Public areas are climate controlled, while some stock rooms may not be; some outdoor work is required. The frame shop contains a glass cutter and heat press. Work hours include nights, weekends, and early mornings.

Requirements

At least 5 years of retail experience, including specialized knowledge of inventory management, merchandising, and customer service excellence.
At least 2 years of experience directly supervising a diverse team, including performance management and talent development.
Ability to remain standing for long periods and move throughout the store.
Ability to bend, lift, carry, reach, and stretch regularly; lift some heavy items and access high shelves using a ladder or similar equipment.

Responsibilities

Lead and manage all store operations, including adherence to standard operating procedures and company programs, compliance with applicable laws and requirements, and execution of company policies and standards.
Hold the team accountable for store conditions and results.
Deliver the sales plan, profit plan, and other key performance indicators in line with annual performance objectives; manage the team to achieve role-specific KPIs.
Lead execution of customer brand promises.
Implement and lead shrink and safety programs to achieve goals.
Use company tools to set, prioritize, and communicate goals and manage team members and customers.
Staff the store with qualified team members; hire, train, observe, and coach the team to achieve results.
Lead performance management and, when necessary, disciplinary processes.
Identify talent and develop team members for advancement; use leadership competencies for ongoing self-development.
Interact with others respectfully, remain positive in difficult situations, promote the organization’s vision and values, and serve as a positive role model.
Serve as Manager on Duty.
Maintain operational understanding of all store departments and cross-train; ensure all managers are cross-trained in Custom Framing sales and production.
Perform other duties as assigned.