Assistant Store Manager - Region #1 Bench

Goodwill of Colorado • Arvada, CO

21h • $58,180 - $58,180 • Onsite

About The Position

The Assistant Store Manager oversees daily retail store operations and acts as the Retail Store Manager in the manager’s absence. This hands-on leadership role supports financial goals that generate income and donations for Goodwill of Colorado’s mission and community programs. The assistant manager helps manage multiple store departments, develop employees, and ensure strong performance across sales, donations, production, merchandising, customer service, and operational functions. The role shares accountability with the Retail Store Manager for store performance and supports budgeting, financial reporting, and profit and loss responsibilities.

This is a regional bench position serving the Northern Colorado area, including Boulder, Lafayette, Broomfield, Thornton, and Arvada. Assignments may extend beyond the immediate area to cover planned or unexpected absences, support team training and growth, collaborate with other managers, and contribute to business development. The employee must be able to report to locations within the assigned region and, when assigned, to Goodwill administrative offices in Colorado Springs or Denver for training and meetings. The position may require varied schedules, including weekdays, weekends, evenings, and holidays, and availability for after-hours alarm notifications. The job involves physical tasks such as lifting and carrying merchandise, pushing and pulling, frequent standing and walking, and occasional driving.

Requirements

• High school diploma or equivalent.
• At least 2 years supervising retail operations or similar, with accountability for business success, operations, and financial results for a function or department.
• Proficiency with office equipment, office software such as Word and Excel, and web-based applications such as UKG.
• Ability to manage corporate email and calendar systems such as Outlook.
• Organizational skills to manage multiple projects, people, and store functions.
• Ability to work in a deadline-pressured environment.
• Understanding of marketing and retail principles.
• Understanding of production processes, including deadlines, quality control, efficiency, and timely production.
• Ability to create, review, and understand statistical information and analyze financial statements.
• Ability to adapt to changing circumstances, make difficult choices, and be accountable for store performance.
• Ability to train, develop, and recognize talent and empower teams to manage their departments or functional areas.
• Effective verbal and written communication skills, including communication upward, downward, and laterally.
• Interest in and empathy for people with disabilities and disadvantages.
• Ability to obtain walkie stacker and/or forklift certification.
• Ability to work at other stores within the assigned region based on business needs and to report on time to assigned locations.
• Ability to work varied schedules, including weekdays, weekends, evenings, and holidays, and any hours necessary for complete store coverage and supervision.
• Ability to report to Goodwill administrative offices in Colorado Springs and/or Denver when assigned for training or meetings.
• Applicants and employees subject to driving requirements must meet applicable vehicle-insurance criteria, pass an MVR and background check, disclose moving violations or crashes from the prior five years, hold a valid Colorado driver license, and comply with applicable vehicle-operation laws. Personal-vehicle use for company business requires valid insurance and a roadworthy vehicle.

Nice To Haves

• Some college.
• Ability to drive for company business.

Responsibilities

• Work with the Retail Store Manager to achieve goals and objectives and increase sales and donations.
• Recommend operational procedure changes to improve expense-to-revenue ratios.
• Promote workplace safety and ensure adherence to OSHA and CARF standards; may serve as the store Safety Representative.
• Obtain certification and use equipment such as pallet jacks, walkie stackers, forklifts, and hand dollies to train staff, maintain safe practices, and move or store donated products.
• Monitor competition and retail trends and recommend appropriate actions.
• Maintain knowledge of and proficiency with the point-of-sale system.
• Lead and manage store staff, supporting safety, productivity, and success.
• Oversee daily operations across the sales floor, store front, donation store, production areas, internal product movement, and storage facilities.
• Manage hiring, performance, employee goal setting, and recommendations toward termination for employees in at least one department.
• Follow Goodwill policies, the Employee Handbook, safety standards, and other applicable policies.
• Partner with the Retail Store Manager on employee training, awareness, and knowledge-transfer meetings.
• Provide after-hours availability for alarm notifications.
• Cover planned or unexpected absences at assigned regional locations.
• Facilitate team-member growth and training, collaborate with management to improve store performance, and contribute to business development initiatives.
• Support budgeting, financial reporting, and profit-and-loss responsibilities in partnership with the Retail Store Manager.
• Ensure effective donation collection, product production, waste management, recycling, warehousing, merchandising, competitive pricing, and customer service.

Benefits

• Medical, dental, and vision coverage.
• Short-term disability and long-term disability coverage.
• Life and accidental death and dismemberment coverage.
• Flexible Spending Accounts.
• Voluntary supplemental benefit offerings.
• Paid vacation, sick, holiday, floating holiday, jury duty, and bereavement leave.
• Retirement plan with pre-tax or post-tax (Roth) contributions; participation requires being at least 18 years old.
• DailyPay access to earned pay on the employee’s own schedule.
• Public Service Loan Forgiveness Program eligible employer.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED