Assistant Store Manager-Williamsburg

Reformation • Brooklyn, NY

23d • Onsite

About The Position

Reformation is a sustainable fashion company with more than 50 stores worldwide and a sustainable factory in Los Angeles. The Assistant Store Manager helps lead the store and execute the work needed to achieve its goals. Reporting to the Store Manager, this role balances sales, customer experience, team development, merchandising, and store operations while representing the company’s brand values and sustainability mission.

The position requires availability for at least 40 hours per week, open availability across all seven days, and flexibility to work days, nights, weekends, and holidays when business needs require. The anticipated base salary is $50,000–$70,000, depending on factors such as experience, skills, qualifications, and internal compensation equity.

Requirements

• Minimum of 4 years of retail management experience.
• Experience in a sales or retail organization and/or an operationally intensive business.
• Ability to work in a fast-paced, changing environment.
• Ability to promote operational efficiency, follow processes and systems, maximize team and business results, and identify opportunities for improvement.
• Ability to collaborate with cross-functional partners toward shared business outcomes.
• Proactive sense of urgency and ability to prioritize important work.
• Strong interpersonal skills and ability to interact effectively with diverse personalities.
• Self-motivation and willingness to take on new challenges.
• Strong communication and teamwork skills, with a passion for people.
• Effective, expedient problem-solving skills, strong business acumen, and attention to detail.
• Positive attitude and willingness to take on tasks of any size.
• Availability for a minimum of 40 hours per week, with open availability across a seven-day work week and flexibility to work days, nights, weekends, and holidays when required.

Responsibilities

• Measure and monitor sales performance, taking action to improve business results when needed.
• Meet and exceed store sales goals.
• Lead delivery of an elevated client experience and act as a brand ambassador by sharing Reformation’s brand and sustainability stories.
• Lead the sales floor with a customer-first mindset and build loyal client relationships.
• Monitor customer interactions with the team and technology and provide in-the-moment coaching.
• Schedule effectively to place the right people in the right roles at the right times while meeting payroll goals.
• Deliver and maintain strong customer experience NPS scores.
• Maintain inventory accuracy and controls.
• Lead and train the store team to ensure consistent results.
• Contribute to loss prevention, set expectations, and own loss-prevention training for the store team.
• Assist with operational execution to achieve revenue targets.
• Ensure facility maintenance, presentation, and organization.
• Assist with merchandising presentation and concept standards, using retail and product reporting to support customer experience and business productivity.
• Provide real-time and weekly feedback on product and sales performance to the Store Manager to inform allocations and business performance.
• Maintain selling-floor brand and concept standards and train support staff in visual and digital merchandising.
• Support day-to-day retail team performance, career development, and employee experience.
• Assist with hiring, training, and developing the store team across business areas.

Benefits

• Employer-sponsored private medical, dental, and vision insurance for eligible employees.
• Commuter benefits.
• Paid time off, including vacation, sick leave, and company holidays, for eligible employees.
• Retirement planning support for eligible employees, including the option to invest in ESG-aligned funds.
• Fertility care support through Carrot and up to $5,000 USD reimbursement for related fertility expenses after one year of employment.
• Yearly donations to community efforts supported by employees.
• Clothing discount.
• Culture events, including Ref Values week and Volunteer Time Off.
• Opportunities for growth and collaboration with colleagues around the world.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed