Assistant Manager - Williamsburg

Flabelus • New York, NY

1h

About The Position

Flabelus is a fashion brand creating footwear inspired by literary characters, combining Spanish craftsmanship, comfort, creativity and a more conscious approach to fashion. The Assistant Manager leads the store team, drives performance and brings the Flabelus brand to life, balancing commercial results with warm, inspiring leadership. The role focuses on memorable customer experiences, team development, effective store operations and collaboration with teams across the business.

Requirements

• Passion for fashion and delivering outstanding customer experiences.
• Ability to connect naturally with people and communicate confidently.
• Enjoyment of working in a dynamic, fast-paced environment.
• Proactive, positive and detail-oriented approach.
• Fluent English.

Nice To Haves

• Previous retail experience is appreciated but not required.
• Knowledge of additional languages.

Responsibilities

• Create a warm, memorable and personalised experience for every customer.
• Lead the team to achieve and exceed sales targets while maintaining the quality of the customer experience.
• Analyse sales, conversion, average basket and individual performance KPIs and turn insights into clear actions.
• Build genuine customer relationships and encourage loyalty through personal service.
• Communicate the Flabelus story, values and collections during customer interactions.
• Inspire, coach and support team members to perform well and grow in their roles.
• Foster a positive, collaborative and motivating team environment where people feel involved and valued.
• Organise schedules, shifts, holidays and daily priorities to support smooth store operations.
• Keep the store beautifully presented, organised and aligned with Flabelus visual standards.
• Oversee stock management, replenishment and back-of-house organisation.
• Manage returns, exchanges and online orders to provide a seamless customer experience.
• Collaborate with the Retail, Marketing and People teams to bring campaigns, launches and brand initiatives to life in store.
• Represent the Flabelus brand and connect the store with the wider business, contributing to its growth.

Benefits

• Opportunity to grow a career alongside an expanding business.
• Work with a close-knit team where every contribution matters.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed