Free People Assistant Store Manager
About The Position
The Assistant Store Manager supports the selling, service, and operations of the store to achieve an engaging and inspiring environment. The role includes developing others, collaborating with key partners, and supporting store operations and visual needs. The Assistant Store Manager acts as a brand ambassador, helps create a compelling visual experience, develops selling initiatives, and supports a seamless omni-channel shopping and event experience. The role guides and develops the store team, participates as manager-on-duty, and supports the Store Manager in recruiting, hiring, onboarding, and retaining talent. It also supports daily operating standards, sales forecasting, scheduling and payroll, product placement, shipment processing, restocking, inventory accuracy, safety, and store profitability. The Assistant Store Manager promotes inclusive communication, shares company and product information with the team, provides customer and product feedback to the Store Manager, and supports employees' growth through goal-setting and feedback.
Requirements
- Love for the Free People brand.
- At least 1 year of store leadership experience.
- Experience being a team player.
- Ability to work flexible hours, including nights, weekends, and holidays, to meet store needs.
- Eagerness to learn and grow within the organization.
Responsibilities
- Act as a brand ambassador and partner with the leadership team to create an engaging visual experience for the Free People customer.
- Create selling initiatives that improve the customer experience and encourage personalized service, product recommendations, and authentic customer relationships.
- Use MPOS, POS, and customer service applications to deliver a seamless omni-channel shopping and event experience.
- Guide the team in prioritizing customer service and styling recommendations to drive metrics and achieve store goals; provide timely, specific feedback.
- Serve as manager-on-duty, driving engagement in each zone through communication, adaptability, collaboration, decision-making, and multitasking.
- Support the Store Manager in recruiting, hiring, and retaining talent, and facilitate onboarding for new hires.
- Support sales forecasting, scheduling, payroll, and daily zone planning to sustain operating standards.
- Use company tools to analyze opportunities in product placement, outfitting, and stock levels.
- Collaborate with partners to execute shipment processing, restocking, product placement, and visual and display standards; ensure omni-channel orders are processed accurately and on time.
- Adhere to safety standards, maintain inventory accuracy, reduce product loss, and follow company policies and procedures.
- Promote inclusive, people-first communication and ensure employees are heard and supported.
- Respond to interoffice communications and share company information, product knowledge, trends, visual priorities, and brand messaging with the team through daily meetings.
- Share customer experience insights about product and presentation with the Store Manager.
- Protect time with direct reports and set goals and provide feedback to support their personal growth.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Paid time off
- Employee discounts
- Retirement savings
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
