Free People Assistant Store Manager

Urban Outfitters•Fort Lauderdale, FL

12h•Onsite

About The Position

The Assistant Store Manager supports the store’s selling, service, and operations to create an engaging and inspiring environment. The role includes developing employees, collaborating with key partners, and supporting store operations and visual needs. The Assistant Store Manager acts as a brand ambassador, drives personalized customer service and selling initiatives, supports omni-channel shopping, and helps the team achieve store goals. The role also supports recruiting, onboarding, scheduling, payroll, shipment processing, inventory accuracy, visual standards, and effective communication across the team.

Requirements

Love for the Free People brand.
At least 1 year of store leadership experience.
Experience being a team player.
Ability to work flexible hours to meet store needs, including nights, weekends, and holidays.
Eagerness to learn and grow within the organization.

Responsibilities

Act as a brand ambassador and partner with the leadership team to create an engaging visual experience for the Free People customer.
Create selling initiatives that enhance customer experience and encourage personalized service, product recommendations, and authentic customer connections.
Deliver a seamless omni-channel shopping and event experience by using MPOS, POS, and customer service applications.
Guide the team in prioritizing customer service and styling recommendations to drive metrics and achieve store goals.
Provide employees with timely, specific feedback that promotes action and accountability.
Participate as manager-on-duty, driving engagement in each zone through communication, adaptability, decision-making, and collaboration.
Support the Store Manager in recruiting, hiring, and retaining talent, and facilitate onboarding for new hires.
Assess sales forecasting and support scheduling and payroll to maintain an effective daily zone chart.
Use company tools to analyze business opportunities involving product placement, outfitting, and stock levels.
Collaborate with partners on shipment processing, restocking, and product placement while maintaining visual and display standards.
Ensure omni-channel orders are processed accurately and on time.
Follow safety standards, maintain inventory accuracy, reduce product loss, and uphold company policies and procedures.
Lead with an inclusive, people-first approach and encourage open dialogue, follow-through, and team support.
Stay current on interoffice communications and ensure important company information reaches the team.
Share product knowledge, current trends, visual priorities, and brand messaging through daily team meetings.
Provide the Store Manager with insight and feedback about customer experience, product, and presentation.
Protect development time with direct reports, set goals, and provide feedback supporting their growth.