Assistant Store Manager - Famous Footwear

Caleres • Cleveland, OH

19d • $14 - $19 • Onsite

About The Position

The Assistant Store Manager helps provide an excellent shoe-store experience through customer engagement and sales. This people leader acts as the store leader when the Store Manager is absent, develops and motivates associates, and supports the achievement of sales targets and growth goals. Through personal example, coaching, training, and development, the Assistant Store Manager helps foster customer loyalty and a positive in-store culture. The role also supports product and store presentation, keeps the team informed about trends, and ensures the store is welcoming and easy to shop.

The Assistant Store Manager works with the Store Manager on hiring, staffing, talent development, sales performance, and store operations. Responsibilities include maintaining operational standards across pricing, shipping, and inventory, supporting compliance with company policies and programs, and building an inclusive, positive team environment. The position is full-time and requires a flexible schedule, including holidays, nights, weekends, and extended hours, as well as regular physical activity on the sales floor.

Requirements

• High school diploma or GED.
• At least 1 year of sales experience; retail sales preferred.
• Experience interviewing, hiring, and training people.
• Ability to lead, manage, motivate, and communicate positively with store associates at all levels.
• Ability to train, coach, and develop associates to provide an engaging customer experience and execute operational tasks.
• Ability to exercise independent judgment and discretion while partnering with the Store Sales Manager as needed.
• Strong problem-solving, analytical, decision-making, financial, and quantitative skills.
• Advanced working knowledge of general retail practices and procedures.
• Basic computer skills.
• Ability to work a flexible schedule, including holidays, nights, weekends, and extended hours.
• Ability to regularly lift up to 40 pounds from floor level to above shoulder height using appropriate equipment and safety techniques.
• Ability to meet the demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting.
• Ability to remain mobile on the sales floor for extended periods.

Nice To Haves

• Retail sales experience.
• Experience as a team leader.
• Experience in interviewing, hiring, and training teams.
• Experience mentoring and training associates in selling techniques and operational processes.

Responsibilities

• Inspire associates to deliver strong customer relationships and operational excellence through coaching on customer connection and selling behaviors.
• Seek and network with external candidates, and collaborate with the Store Manager to interview and hire associates.
• Maintain daily retail operations, including pricing, shipping processing, and inventory, and uphold store standards.
• Support staffing levels based on associate availability, peak days, and seasonal hiring needs.
• Drive sales goals and partner with the Store Manager to use insights and observations to improve store results.
• Promote an inclusive, respectful, positive, and proactive team environment that supports associate engagement and retention.
• Act as store leader when the Store Manager is absent.
• Support compliance with company policies and programs through training, ongoing development, inspection, and follow-up.
• Assess team strengths and development opportunities and help develop internal talent in partnership with the Store Manager.
• Train, coach, and develop associates in customer service, selling techniques, and operational processes.
• Perform other responsibilities as needed to meet business needs.

Benefits

• 30% associate discount across Caleres retail stores.
• Education assistance of up to $7,500 per year for full-time associates.
• Career development and learning opportunities, including opportunities to grow into corporate roles.
• Relaxed dress code and a supportive, hands-on small-team environment.
• Daily access to earned pay through Dayforce Wallet, without fees.
• Ability to transfer among more than 850 store locations.
• 24/7 Employee Assistance Programs, including emotional support, work-life solutions, legal guidance, and financial resources.
• PTO, health, and retirement benefits for eligible full-time associates.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED