FT Assistant Store Manager

Pet Supermarket•Raleigh, NC

About The Position

The Assistant Store Manager partners with the Store Manager to coach the store team and provide an excellent, consistent shopping experience for customers and their pets. The role supports communicating the company’s vision, values, and priorities, ensures the well-being of pets, and contributes to store success by maintaining operational standards and meeting or exceeding sales goals. The Assistant Store Manager follows and enforces company policies and procedures communicated by the Sunrise Store Support Office. The position supports sales and customer-service initiatives, team coaching and development, store operations, inventory and labor management, hiring, and community events. It also requires monitoring business needs throughout the day and responding accordingly. The role spends most of its time on the selling floor and may occasionally involve working alone.

Requirements

At least 2 years of experience in a retail management role.
Enjoy working with and around animals.
Ability to work a flexible schedule that includes mornings, evenings, weekends, and/or holidays.
Ability to work a rotating schedule that includes two closing shifts per week, one full weekend (Saturday and Sunday) every period, Saturday or Sunday each week, and one full weekend off every period if coverage permits.
Valid driver’s license.
Access to a motor vehicle.
Ability to communicate with customers, fellow employees, and upper management.
Ability to access, input, and retrieve information from a computer system.
Ability to perform duties involving physical exertion and dexterity, including lifting up to 55 pounds several times during a shift.
Ability to stand or move around for much of the workday and perform tasks involving typing, data entry, vision monitoring, bending, reaching, kneeling, and stooping.

Nice To Haves

A college degree is an asset.

Responsibilities

Assist in driving sales, service, and customer-experience initiatives to achieve sales, KPI, and other store performance goals.
Monitor customer service and selling models, direct work as needed, and resolve customer complaints.
Recognize and celebrate team efforts and accomplishments while maintaining professionalism and a positive attitude.
Maintain a safe and clean store environment and the cleanliness and well-being of livestock, including animal care and feeding.
Protect tangible and intangible company assets.
Motivate, coach, develop, and performance-manage teams to meet customer-experience and selling-model expectations.
Review store communications, distribute relevant information to employees, and ensure required actions are completed.
Ensure company values are upheld and accurately represented in the store.
Maintain brand standards and operational excellence.
Maintain the fish system, including inventory, ordering, and budget adherence.
Assist the Store Manager with ordering inventory within budget and in a way that supports sales.
Partner with the Store Manager to ensure physical inventory accuracy and meet shrink goals.
Create a team-oriented environment through customer-service role plays and in-store contests.
Support management of labor hours to meet customer needs and complete required operational compliance activities.
Support training plans, new-hire checklists, sales techniques, and new-product launches.
Support day-to-day task assignments and train and develop associates for future success.
Partner with the Store Manager to address performance concerns and course-correct team performance in a timely manner.
Assist with hiring and maintain a proactive staffing plan and talent pipeline, including prescreening, interviewing, and reference checks as needed.
Partner with the Store Manager to plan and execute community events and develop mutually beneficial relationships with rescue agencies.
Monitor business throughout the day or shift and respond to business needs.
Maintain confidentiality of business, customer, personnel, and company-policy information.