Assistant Store Manager - FT

Goodwill of the Olympics & Rainier Region•Bonney Lake, WA

9d•Onsite

About The Position

The Assistant Store Manager provides direct supervision and leadership to retail supervisors and hourly retail team members with access to the vault, registers, or cash-handling functions. The role supports the store’s day-to-day operations, with responsibility for operational excellence, regulatory compliance, exceptional customer service, and a safe, productive work environment. In partnership with the Store Manager, the Assistant Store Manager works toward sales, operational, staffing, and customer-experience goals while supporting Goodwill’s mission and values. The position is based at the Bonney Lake, Washington store and pays $20.00 per hour. The Assistant Store Manager supports retail operations and leadership, including opening and closing the store, merchandising and inventory, audits, inventory processes, cash controls, expense and payroll monitoring, recordkeeping, facilities maintenance, and employee hiring, onboarding, and training. The role also serves as the store’s security captain, partners with management and Loss Prevention to protect assets, and supports a welcoming and inclusive customer experience. This is a supervisory position. The work environment typically has moderate noise; the employee may occasionally encounter moving mechanical parts and fumes or airborne particles. Physical requirements vary between the duplicated job-description sections: one section describes occasional lifting up to 10 pounds, while another describes frequent lifting of 15–20 pounds and occasional lifting up to 40 pounds, along with standing, walking, reaching, and other physical activities. Employees must be able to perform essential functions with or without reasonable accommodation.

Requirements

High school diploma or GED equivalent.
At least 3 years of related experience in retail supervision or management, with demonstrated incremental supervisory advancement.
Exceptional analytical, judgment, decision-making, and communication skills.
Strong coaching, leadership, and interpersonal skills, including the ability to build understanding and consensus.
Ability to read and interpret data and metrics, write clearly and diplomatically, and speak effectively to groups of customers or employees.
Ability to perform basic arithmetic and apply basic algebra when working with spreadsheets; ability to create and manage a departmental budget.
Knowledge of Microsoft Office products, specifically Word, Excel, and PowerPoint.
The duplicated qualifications section also specifies comfort using a computer, mouse, keyboard, 10-key, touchscreen, multiple software screens, and web-based platforms.
The job description lists a Washington State driver’s license as required.
The duplicated qualifications section lists a valid First Aid/CPR card meeting OSHA and WISHA standards, which may be obtained within 30 days of hire.
Self-motivated, resourceful, creative, and high-integrity approach; problem-solving ability, a positive can-do attitude, and ability to build effective working relationships.
Ability to perform essential job functions with or without reasonable accommodation.

Responsibilities

Support the Store Manager in achieving operational, financial, and customer-service objectives.
Perform store opening and closing procedures and responsibilities.
Provide daily leadership and oversight of retail operations to support efficient performance and a positive customer experience.
Maximize sales through stock rotation, merchandising, signage, and appropriate inventory levels of new and used goods.
Support continuous product flow through production support and partnership with inventory and new-goods teams.
Ensure store audits are completed and maintained at or above established standards.
Lead and coordinate semi-annual inventory preparation, execution, and follow-up.
Monitor safe-access procedures and ensure cash handling complies with company policies and controls.
Oversee supply ordering and inventory management.
Delegate assignments to retail supervisors and hourly retail team members.
Monitor operating expenses and assist with store budgets and monthly and annual reporting.
Keep payroll expenses within budget and ensure payroll records, timekeeping, wage requests, and employee documentation are accurate and current.
Process and maintain employee reimbursement, petty-cash, and travel-expense records.
Maintain building systems and facilities by submitting and monitoring maintenance requests.
Participate in interviewing, onboarding, and training retail employees in accordance with Goodwill hiring practices.
Serve as the store’s security captain and partner with management and Loss Prevention to protect company assets.
Promote adherence to asset-protection, cash-control, and operational-compliance policies.
Investigate, document, and communicate security incidents and operational concerns.
Ensure Loss Prevention audits are completed and maintained at acceptable levels.
Verify that security and safety systems and procedures are operational, including door locks, alarms, bank deposits, refunds, vouchers, and incident reporting.
Deliver and model exceptional customer service for a diverse customer base.
Foster a positive, welcoming, and inclusive shopping experience for customers, donors, and employees.
Resolve customer concerns professionally and efficiently while supporting customer satisfaction and relationship building.

Benefits

Medical, vision, and dental insurance, with Goodwill paying a portion of the employee premium; dependent coverage is available at the employee’s expense.
Accident and life insurance options.
401(k) retirement plan.
Vacation: 80 hours annually for employees with 1–4 years of service.
10 paid holidays annually.
8 days of prorated sick leave annually.
Access to childcare benefits through Upwards.
Parental leave covered by sick or vacation hours.
Merchandise discounts for all employees.
Career-growth opportunities and promotion from within.