Full Time Asst

PACSUN•Salem, NH

20h•Onsite

About The Position

The Assistant Store Manager assists the Store Manager in leading a customer-focused, sales-driven, profitable, and productive store. The role supports execution of store key performance indicators (KPIs), promotes a customer-focused selling culture, motivates and inspires team members, and holds employees accountable to company policies and procedures. The Assistant Store Manager delivers an engaging, positive, and authentic customer experience; supports store operations, visual standards, and merchandise flow; and coaches, develops, and recognizes associates. The role also helps build a collaborative and accountable team culture and represents the Pacsun brand through knowledge of and enthusiasm for products, brands, fashion, and trends. This is a full-time position requiring 32–40 hours per week. Schedule flexibility is required, including availability for weekends, nights, and peak holiday periods.

Requirements

High school diploma or equivalent preferred.
Effective written, verbal, and presentation skills.
Strong communication skills.
Excellent time-management skills.
Proficiency in math and strong computer skills.
Ability to work 32–40 hours per week.
Flexibility to work weekends, nights, and peak holiday periods.
Ability to frequently lift and/or move up to 20 pounds and occasionally lift and/or move up to 35 pounds.
Ability to frequently sit or stand for long periods and climb ladders as needed.
Ability to maneuver around sales floor, stockroom, and office areas.
Ability to work in an open environment with fluctuating temperatures and standard lighting.
Required vision abilities include close vision, distance vision, depth perception, and ability to adjust focus.

Nice To Haves

Passion for products, brands, fashion, and trends.

Responsibilities

Promote a customer-focused mindset and ensure team members provide engaging, positive, and authentic customer experiences.
Handle customer situations in accordance with company policies and procedures, attempt to resolve issues, and escalate when appropriate.
Maintain a clean, organized, and safe store and stockroom.
Share customer feedback with the leadership team to improve the customer experience.
Serve as floor supervisor as needed, including covering non-peak periods and breaks.
Hold self and others accountable for completing operational tasks.
Coach and provide performance feedback to Sales Associates; recognize and reward outstanding performance.
Give associates direction to ensure they understand company directives and standards.
Prioritize and delegate tasks to meet operational needs.
Support and execute visual directives and maintain company visual standards.
Improve efficiency in store operational processes.
Maintain merchandise flow, filling, and presentation standards throughout the store and stockroom.
Ensure associates follow company policies, procedures, and Safety Program practices.
Demonstrate passion and affinity for Pacsun products, brands, fashion, and trends.
Recruit, identify, develop, and retain talent.
Build cross-functional partnerships and promote transparency, collaboration, and accountability.
Represent Pacsun as an advocate in the industry and marketplace.
Lead by example in conduct, integrity, confidentiality, company culture, norms, and conduct.
Balance a strong management presence with approachability and encourage associate feedback and interaction.
Learn about products, brands, fashion, and trends with willingness, aptitude, and initiative.