Full Time Asst

PACSUN•Richmond, VA

8d•Onsite

About The Position

The Assistant Store Manager assists the Store Manager in leading a customer-focused, sales-driven, profitable, and productive store. The role motivates and inspires associates by modeling company values, fostering a customer-focused selling culture, and ensuring store KPIs are executed. The Assistant Store Manager also holds store employees accountable for following policies and procedures. The position supports customer service, store operations, visual standards, merchandise flow, and associate development. It requires flexibility to work 32–40 hours per week, including weekends, nights, and peak holiday periods. Duties and responsibilities may change, and reasonable accommodations may be made for qualified individuals with disabilities.

Requirements

Passion for product, brands, fashion, and trends.
Effective written, verbal, and presentation skills.
Strong communication skills.
Excellent time management skills.
Proficiency in math and strong computer skills.
Ability to work 32–40 hours per week and work weekends, nights, and peak holiday periods.
Ability to frequently lift or move up to 20 pounds and occasionally lift or move up to 35 pounds.
Ability to frequently sit or stand for long periods and climb ladders as needed.
Ability to talk and hear regularly; frequently sit, stand, walk, handle or feel objects, reach, twist, and squat.
Ability to maneuver around sales floor, stockroom, and office areas.
Close and distance vision, depth perception, and ability to adjust focus.
Ability to work in an open environment with fluctuating temperatures and standard lighting.

Nice To Haves

High school diploma or equivalent preferred.

Responsibilities

Ensure team members provide an engaging, positive, authentic, and customer-focused experience.
Handle customer situations according to policy and procedures, attempt to resolve issues, and escalate them as appropriate.
Maintain a clean, organized, and safe store and stockroom.
Share customer feedback with the leadership team to improve the customer experience.
Act as floor supervisor when needed, including covering breaks and other non-peak periods.
Hold self and others accountable for completing operational tasks.
Coach associates and provide feedback on Sales Associate performance.
Recognize and reward outstanding performance to support associate engagement.
Direct associates so they understand company directives and standards.
Prioritize and delegate tasks to meet operational needs.
Support and execute visual directives and maintain company visual standards.
Improve efficiency in store operations.
Maintain merchandise flow, replenishment, and presentation standards in the store and stockroom.
Ensure associates follow company policies, procedures, and Safety Program practices.
Represent the PacSun brand and demonstrate enthusiasm for products, brands, fashion, and trends.
Model company values and motivate others.
Learn about products, brands, fashion, and trends.
Model high standards of conduct, integrity, and confidentiality.
Build cross-functional partnerships and promote business results, transparency, collaboration, and accountability.
Represent PacSun as an advocate in the industry and marketplace.
Recruit, identify, develop, and retain talent.
Lead company culture, norms, and conduct.
Balance a strong management presence with approachability and encourage associate feedback and interaction.