Full Time Asst

PACSUN•Santa Monica, CA

14h

About The Position

The Assistant Store Manager assists the Store Manager in leading a customer-focused, sales-driven, profitable, and productive store. The role inspires and motivates the team, supports a customer-focused selling culture, ensures execution of store KPIs, and holds employees accountable for following policies and procedures. The Assistant Store Manager helps deliver an engaging and authentic customer experience, maintain store and stockroom standards, support merchandise flow and visual execution, and drive efficient operations. The position also coaches associates, supports engagement and recognition, delegates operational tasks, and contributes to recruiting, developing, and retaining talent. The role requires a strong management presence combined with approachability and a commitment to Pacsun's culture, conduct, and values.

Requirements

Passion for product, brands, fashion, and trends.
Effective written, verbal, and presentation skills.
Strong communication skills.
Excellent time-management skills.
Proficiency in math and strong computer skills.
Ability to work 32–40 hours per week.
Flexibility to work weekends, nights, and peak holiday periods.
Ability to frequently lift or move up to 20 pounds and occasionally lift or move up to 35 pounds.
Ability to frequently sit or stand for long periods and climb ladders as needed.
Ability to talk and hear regularly; frequently sit, stand, walk, handle or feel objects, reach, twist, and squat.
Ability to maneuver around sales floor, stockroom, and office areas.
Close and distance vision, depth perception, and ability to adjust focus.
Ability to work in an open environment with fluctuating temperatures and standard lighting.

Nice To Haves

High school diploma or equivalent preferred.

Responsibilities

Ensure team members deliver an engaging, positive, and authentic customer experience.
Handle customer situations according to policy and procedures, attempt to resolve issues, and escalate when appropriate.
Maintain a clean, organized, and safe store and stockroom.
Share customer feedback with the leadership team to improve the customer experience.
Serve as floor supervisor as needed, including covering non-peak periods and breaks.
Hold self and others accountable for completing operational tasks.
Coach associates and provide feedback on Sales Associate performance.
Recognize and reward outstanding performance to support associate engagement.
Direct associates so they understand company directives and standards.
Prioritize and delegate tasks to meet operational needs.
Support and execute visual directives and maintain company visual standards.
Drive efficiency in store operational processes.
Maintain merchandise flow, filling, and presentation standards in the store and stockroom.
Ensure associates follow company policies, procedures, and Safety Program practices.
Demonstrate passion for Pacsun products, brands, fashion, and trends.
Model Pacsun core values and support a culture of transparency, collaboration, and accountability.
Recruit, identify, develop, and retain talent.
Build cross-functional partnerships and represent Pacsun in the industry and marketplace.
Balance management presence with approachability and encourage associate feedback and interaction.