Full Time Asst

Pacsun Careers•Richmond, VA

About The Position

The Assistant Store Manager assists the Store Manager in leading a customer-focused, sales-driven, profitable, and productive store. The role inspires and motivates the team, supports execution of store KPIs, and holds associates accountable for following company policies and procedures. The Assistant Store Manager helps deliver an engaging, positive, and authentic customer experience; maintains store and stockroom standards; and supports operational, visual, and merchandising priorities. The position also contributes to team development and business results by coaching associates, recognizing strong performance, delegating work, building cross-functional partnerships, and recruiting and retaining talent. The role requires a passion for PacSun’s products, brands, fashion, and trends, along with the ability to represent company culture and maintain a strong, approachable leadership presence. This is a full-time position requiring 32–40 hours per week. Scheduling flexibility is required, including availability to work weekends, nights, and peak holiday periods.

Requirements

Passion for product, brands, fashion, and trends.
Effective written, verbal, and presentation skills.
Strong communication skills.
Excellent time management skills.
Proficiency in math and strong computer skills.
Ability to work 32–40 hours per week and be flexible to work weekends, nights, and peak holiday periods.
Frequently lift and/or move up to 20 pounds and occasionally lift and/or move up to 35 pounds.
Frequently sit or stand for long periods and climb ladders as needed.
Ability to maneuver around sales floor, stockroom, and office areas.
Ability to work in an open environment with fluctuating temperatures and standard lighting.
Specific vision abilities include close vision, distance vision, depth perception, and ability to adjust focus.

Nice To Haves

High school diploma or equivalent preferred.

Responsibilities

Maintain a customer-focused mindset and ensure team members provide an engaging, positive, and authentic customer experience.
Handle customer situations in accordance with policies and procedures, attempt to resolve issues, and escalate them as appropriate.
Maintain a clean, organized, and safe store and stockroom.
Share customer feedback with the leadership team to improve the customer experience.
Cover the floor supervisor role as needed, including during breaks and other non-peak periods.
Hold self and others accountable for completing operational tasks.
Coach associates and provide feedback on Sales Associate performance.
Support associate engagement by recognizing and rewarding outstanding performance.
Direct associates to ensure they understand company directives and standards.
Prioritize and delegate tasks to meet operational needs.
Support and execute visual directives and maintain company visual standards.
Improve efficiency in store operations.
Maintain merchandise flow, filling, and presentation standards throughout the store and stockroom.
Ensure associates follow company policies, procedures, and Safety Program practices.
Represent the PacSun brand through passion for products, brands, fashion, and trends.
Model core values and motivate others through consistent behavior.
Learn about products, brands, fashion, and trends.
Operate with integrity and confidentiality, setting an example for leaders and associates.
Build cross-functional partnerships that support business results, transparency, collaboration, and accountability.
Represent PacSun in the industry and marketplace.
Recruit, identify, develop, and retain talent.
Serve as a leader of company culture, norms, and conduct.
Balance a strong management presence with approachability and encourage associate feedback and interaction.