Full Time Asst

Pacsun Careers•Aurora, IL

About The Position

The Assistant Store Manager assists the Store Manager in leading a customer-focused, sales-driven, profitable, and productive store. The role supports achievement of the store’s key performance indicators, models Pacsun’s core values, and holds associates accountable for following company policies and procedures. The Assistant Store Manager helps create an engaging, positive, and authentic customer experience while supporting store operations, merchandising, associate development, and a safe, organized shopping and working environment. The role requires a passion for product, brands, fashion, and trends; strong communication and time-management skills; and the ability to work effectively with associates and cross-functional partners. The position is full time and requires availability for 32–40 hours per week, including weekends, nights, and peak holiday periods. Physical requirements include frequently lifting or moving up to 20 pounds, occasionally lifting or moving up to 35 pounds, prolonged sitting or standing, climbing ladders as needed, and moving around the sales floor, stockroom, and office areas.

Requirements

Passion for product, brands, fashion, and trends.
High school diploma or equivalent preferred.
Effective written, verbal, and presentation skills.
Strong communication skills.
Excellent time-management skills.
Proficient in math and strong computer skills.
Ability to work 32–40 hours per week.
Flexibility to work weekends, nights, and peak holiday periods.
Frequently lift or move up to 20 pounds and occasionally lift or move up to 35 pounds.
Frequently sit or stand for long periods and climb ladders as needed.
Ability to maneuver around sales floor, stockroom, and office areas.
Required vision abilities include close vision, distance vision, depth perception, and ability to adjust focus.
Ability to work in an open environment with fluctuating temperatures and standard lighting.

Responsibilities

Maintain a customer-focused mindset and ensure team members deliver an engaging, positive, and authentic customer experience.
Handle customer situations in compliance with policies and procedures, attempt to resolve issues, and escalate them as appropriate.
Maintain a clean, organized, and safe store and stockroom.
Share customer feedback with the leadership team to help improve the customer experience.
Serve as floor supervisor when needed, including during non-peak periods and breaks.
Hold self and others accountable for completing operational tasks.
Coach associates and provide feedback on performance; recognize and reward outstanding performance.
Direct associates to ensure they understand company directives and standards.
Prioritize and delegate tasks to meet operational needs.
Support and execute visual directives and maintain company visual standards.
Improve efficiency in store operations.
Maintain merchandise flow, filling, and presentation standards throughout the store and stockroom.
Ensure associates follow company policies, procedures, and Safety Program practices.
Represent the Pacsun brand through passion for products, brands, fashion, and trends.
Model Pacsun’s core values and motivate others.
Learn about products, brands, fashion, and trends.
Build cross-functional partnerships that support business results, transparency, collaboration, and accountability.
Recruit, identify, develop, and retain talent.
Serve as a leader of company culture, norms, and conduct.
Balance a strong management presence with approachability and encourage associate feedback and interaction.
Serve as a Pacsun advocate in the industry and marketplace.