Assistant Store Manager - Famous Footwear

Caleres • Wrentham, MA

25d • $20 - $26 • Onsite

About The Position

As a full-time Assistant Store Manager at Famous Footwear, you provide an excellent shoe-store experience for the whole family through customer engagement. You act as the store leader when the Store Manager is absent and develop your ability to motivate a team to meet sales targets and growth goals. Through personal example, training, and development, you support a store culture that builds customer loyalty to the store, its brands, and the company. You stay current on product trends and presentation and help educate the store team. The role also requires enthusiasm for shoes and helping customers enjoy the Famous Footwear experience.

You support customer relationships and operational excellence by coaching associates on selling behaviors, discovering and recruiting talent, and collaborating with the Store Manager on interviews and hiring. You help manage retail operations, including pricing, shipping processing, and inventory, and support staffing levels based on associate availability, peak days, and seasonal needs. You take accountability for sales goals, use insights with the Store Manager to improve results, foster an inclusive and positive team environment, and support associate engagement and retention. When the Store Manager is away, you assume store leadership, uphold company policies and program compliance, train and develop the team, inspect and follow up on standards, and assess team strengths and development opportunities in partnership with the Store Manager.

Other responsibilities may be performed as needed to ensure the needs of the business are met. The role requires a flexible schedule, including holidays, nights, weekends, and extended hours, and the ability to perform the physical activities described in the posting.

Requirements

• High school diploma or GED.
• At least 1 year of sales experience; retail sales preferred.
• Experience interviewing, hiring, and training people.
• Ability to lead, manage, motivate, and communicate positively with store associates at all levels.
• Ability to train, coach, and develop associates in customer experience and operational tasks.
• Ability to exercise independent judgment and discretion in partnership with the Store Sales Manager, as needed.
• Strong problem-solving, analytical, decision-making, financial, and quantitative skills.
• Advanced working knowledge of general retail practices and procedures.
• Basic computer skills.
• Ability to work a flexible schedule, including holidays, nights, weekends, and extended hours.
• Ability to regularly lift up to 40 pounds from floor level to above shoulder height using appropriate equipment and safety techniques.
• Ability to meet the demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting.
• Ability to remain mobile on the sales floor for extended periods.

Nice To Haves

• Retail sales experience is preferred.

Responsibilities

• Inspire associates and foster a culture focused on customer relationships, operational excellence, and strong customer service.
• Coach associates on selling behaviors and customer engagement.
• Seek and network with external talent, and collaborate with the Store Manager to interview and hire candidates.
• Oversee and support daily retail operations, including pricing, shipping processing, and inventory.
• Support staffing levels based on associate availability, peak days, and seasonal hiring needs.
• Drive sales goals and work with the Store Manager to apply insights and observations to improve results.
• Promote an inclusive, respectful, positive, and proactive team environment and support associate engagement and retention.
• Act as store leader in the Store Manager’s absence.
• Ensure compliance with company policies and programs through training, ongoing development, inspection, and follow-up.
• Assess team strengths and development opportunities and develop internal talent in partnership with the Store Manager.
• Perform other responsibilities as needed to meet business needs.

Benefits

• 30% associate discount across Caleres retail stores, including Famous Footwear, Naturalizer, Sam Edelman, and Allen Edmonds.
• Education assistance of up to $7,500 per year for full-time associates.
• Career development and learning opportunities, including opportunities to grow careers at corporate offices.
• Relaxed dress code and a supportive, hands-on small-team environment.
• Access to earned pay through Dayforce Wallet without fees.
• Ability to transfer among more than 850 store locations.
• 24/7 Employee Assistance Programs offering emotional support, work-life solutions, legal guidance, financial resources, and other support.
• PTO, health benefits, and retirement benefits for eligible full-time associates.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED