Assistant Store Manager - Highland, Pittsburgh, PA

DTLR, Inc.•Pittsburgh, PA

2d•Onsite

About The Position

The Assistant Store Manager assists the Store Manager with daily retail store operations to maximize sales and profitability. The role supports merchandising execution, expense and inventory management, team training and development, human resources management, and outstanding customer service. It is responsible for the quality and performance of store staff and for helping ensure company policies, procedures, operational compliance, safety, and business standards are followed. The standard work week is not to exceed 40 hours. A flexible schedule is required, including days, nights, weekends, and holidays. The employee may need to work in multiple stores within the assigned district and travel by car, plane, or train. Physical requirements include standing for extended periods and lifting, carrying, pushing, or pulling up to 50 pounds. Extended hours may be required during critical project phases.

Requirements

At least one year of retail management experience.
Solid knowledge of business and excellent English communication skills for interacting effectively with management, associates, and customers.
Strong interpersonal skills, including demonstrated poise, tact, and diplomacy when handling sensitive and confidential situations.
Ability to think strategically and plan and organize effectively.
Ability to maintain professionalism in all situations.
Proficient analytical ability to gather and summarize data for reports, solve administrative problems, and prioritize work.
Results-driven approach with critical and creative thinking skills; project management, time management, analytical, and organizational skills.
Ability to exercise discretion, maintain confidentiality, and use independent judgment, compassion, and diplomacy.
Ability to plan, organize, multitask, set priorities, and respond proactively to changing demands from multiple sources.
Ability to execute directives precisely and consistently.
Working knowledge of Microsoft Office products.
Willingness to work in multiple stores in the assigned district.
Reliable transportation and willingness to travel by car, plane, or train.
Ability to stand for extended periods and lift, carry, push, or pull up to 50 pounds.
Ability to work extended hours during critical project phases and in a fast-paced, dynamic environment.

Responsibilities

Support the Store Manager in daily store operations and in achieving sales, profitability, and store goals.
Take responsibility for the overall quality and performance of retail store staff.
Ensure compliance with company policies and procedures.
Model effective leadership to gain commitment to store goals and training standards.
Assist with recruiting, selecting, training, and developing store personnel.
Assist the Store Manager with annual employee performance evaluations and provide feedback.
Assist with expense management and develop strategies to keep store performance in line with budget.
Help monitor and identify loss or inventory inconsistencies so the store meets shrink goals at or below company plan.
Monitor and control operational compliance, safety, and business standards.
Support employee training in suggested selling and merchandising techniques.
Uphold customer service standards and provide a friendly environment in which customers receive outstanding service.
Assist with accurate and regular merchandise inventory counts.
Perform other duties as assigned.