Assistant Community Manager - Pittsburgh, PA

Greystar•Pittsburgh, PA

8d•$24 - $26•Onsite

About The Position

The Assistant Community Manager supports the Community Manager in overseeing the financial and operational aspects of an apartment community. The position handles accounting and bookkeeping tasks, monthly close-out and financial reporting, invoice processing, rent and fee collection, bank deposits, account reconciliations, and recording and tracking financial activity in property management software. The role also supports resident relations, lease enforcement, collections, evictions, move-outs, and resident retention. In the Community Manager’s absence, the Assistant Community Manager serves as the on-site supervisor, coordinating daily work and maintenance and make-ready tasks while ensuring operations follow company policies. The position may also assist with leasing and marketing, and with client or owner communications. The work is based in an office environment, with frequent possible exposure to outdoor conditions and physical access throughout the property and its amenities. Local travel may be required for bank deposits, training, or other job responsibilities; occasional travel may be needed for meetings or training.

Requirements

At least 1 year of relevant residence life and/or property management experience; the posting specifies 1–3 years minimum.
Understanding of lease terms and lease enforcement, including collections.
Excellent written and verbal communication skills.
Detail-oriented and self-motivated, with the ability to work independently and collaboratively.
Hold licenses and/or certifications required by applicable state and local jurisdictions.
Valid driver’s license to drive a golf cart on the property.
Proficiency with internet, word processing, spreadsheet, and database management programs.
Strong proficiency with property management software such as Yardi, OneSite, or Entrata.

Nice To Haves

Bachelor’s degree in Business Management, Communications, or a related field from an accredited college or university.

Responsibilities

Complete daily financial transactions, including collecting and posting rent, fees, and other payments; preparing bank deposits; reconciling bank accounts; preparing financial reports; and processing invoices and payables.
Use property management software to enter transactions accurately and complete updates and backups that maintain system integrity.
Review resident files and accounting records for unpaid balances and late fees, communicate with residents about amounts owed, pursue delinquencies, and enforce leases.
Review vendor and service-provider invoices, reconcile charges against work or products, obtain Community Manager approval, code expenses, and coordinate related communications.
Follow established eviction procedures, including notice requirements, resident evictions, and representing the community at court hearings or eviction proceedings as required.
Process resident move-outs by reviewing lease and notice terms, applying applicable deposit and cancellation fees, and completing dispositions according to established procedures and legal requirements.
Respond promptly to resident complaints, questions, and requests and take appropriate steps to resolve service issues and support resident satisfaction and retention.
Act as the on-site supervisor when the Community Manager is absent by organizing and delegating daily work, coordinating maintenance and make-ready tasks, and managing operations in compliance with company policies and procedures.
Support the client or owner relationship through meetings, community tours, performance updates, and responses to owner requests.
May support leasing and marketing by greeting prospects, gathering information through a Guest Card, showing available apartments and models, obtaining lease deposits, and assisting with rental applications and credit verification.
For California positions only, review completed move-in files before submitting them to the Community Manager for review and approval.

Benefits

Competitive medical, dental, vision, disability, and life insurance; low or free basic medical costs for employee-only coverage.
Paid time off, including 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; an additional birthday day off after one year of service; and additional vacation accrual with tenure.
Onsite housing discount at Greystar-managed communities for onsite team members, subject to discount terms and unit availability.
Six-week paid sabbatical after 10 years of service and every five years thereafter.
401(k) with company match up to 6% of pay after six months of service.
Paid parental leave and lifetime fertility benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.
May be eligible for weekly, monthly, and/or quarterly bonus programs for onsite property positions.