Assistant Community Manager - Pittsburgh, PA

Greystar Management Services•Pittsburgh, PA

7d•Onsite

About The Position

The Assistant Community Manager supports the Community Manager in overseeing the financial and operational functions of an apartment community. The role handles accounting and bookkeeping, monthly close-out and financial reports, invoice processing, rent and fee collection, bank deposits, dispositions, account reconciliations, and recording and tracking financial activity in property management software. The position also supports resident satisfaction and retention, lease enforcement, delinquency and eviction procedures, move-outs, vendor coordination, owner relations, and leasing and marketing efforts. In the Community Manager’s absence, the Assistant Community Manager serves as the on-site supervisor, coordinating daily work and community operations in compliance with company policies and procedures.

Requirements

At least 1 year of relevant experience in residence life and/or property management; the stated range is 1–3 years minimum.
Experience demonstrating the ability to assist with apartment community operations, resolve customer complaints, complete financial records and reports, increase sales revenue, and coordinate a team’s work.
Understanding of lease terms and lease enforcement, including collections.
Excellent written and verbal communication skills.
Detail-oriented, self-motivated, and able to work independently and collaboratively.
Hold licenses and/or certifications required by applicable state and local jurisdictions.
Valid driver’s license to drive a golf cart on the property.
Proficiency with internet, word processing, spreadsheet, and database management programs.
Strong proficiency with property management software such as Yardi, OneSite, or Entrata.

Nice To Haves

Bachelor’s degree in Business Management, Communications, or a related field from an accredited college or university is preferred.

Responsibilities

Complete daily financial transactions, including collecting and posting rent, fees, and other payments; preparing bank deposits; reconciling bank accounts; preparing financial reports; and processing invoices and payables.
Operate property management software, accurately enter required information, and complete updates and backups to maintain system integrity.
Review resident files and accounting records for unpaid or late fees, communicate with residents about balances, implement delinquency collection procedures, and enforce leases to maximize revenue.
Review and submit vendor, contractor, and service-provider invoices for payment; reconcile charges with work performed or products purchased; obtain Community Manager approval; code charges; and coordinate related communications.
Follow established eviction procedures, including notice requirements, evicting residents, and representing the community in court hearings and eviction proceedings as required.
Process resident move-outs by reviewing lease terms and notice requirements, applying applicable deposit and lease cancellation fees, and completing dispositions according to company procedures and legal requirements.
Respond promptly to resident complaints, questions, and requests and take appropriate action to resolve service issues.
Serve as the on-site supervisor when the Community Manager is absent by organizing and delegating work, coordinating maintenance and make-ready tasks, and managing community operations in compliance with company policies and procedures.
Assist with client and owner relationships by meeting with owners, conducting community tours, providing performance updates, and responding to owner requests.
May support leasing and marketing by greeting prospects, gathering information via Guest Cards, showing apartments and models, obtaining lease deposits, and assisting with rental applications and credit verification.
For California roles, review completed move-in files before submitting them to the Community Manager for review and approval.

Benefits

Competitive medical, dental, vision, disability, and life insurance benefits.
Low-cost (free basic) employee-only medical coverage.
Paid time off: 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; additional vacation accrues with tenure.
Birthday off after one year of service.
Onsite housing discount for onsite team members at Greystar-managed communities, subject to discount terms and unit availability.
Six-week paid sabbatical after 10 years of service and every 5 years thereafter.
401(k) with company match up to 6% of pay after 6 months of service.
Paid parental leave.
Lifetime fertility benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.
Bonus program may be available: quarterly or annual for corporate positions, or weekly, monthly, and/or quarterly for onsite property positions, based on applicable program terms and performance.