Assistant Store Manager - Famous Footwear

Caleres • Carlsbad, NM

1d

About The Position

The Assistant Store Manager at Famous Footwear helps provide an excellent shoe-shopping experience for the whole family through customer engagement, sales leadership, and strong store operations. The role acts as store leader when the Store Manager is absent and helps motivate, coach, and develop associates to achieve sales targets and growth goals. The Assistant Store Manager supports a customer-focused, inclusive team culture and promotes product knowledge, current trends, and appealing store presentation.

This position partners with the Store Manager on talent discovery, interviewing, hiring, staffing, and developing internal talent. It oversees daily retail operations such as pricing, shipping processing, and inventory, and uses store standards and business insights to improve performance. The role reinforces company policies and programs through training, inspection, and follow-up. Other responsibilities may be performed as needed to meet business needs.

Requirements

• High school diploma or GED.
• At least 1 year of sales experience; retail sales is preferred.
• Experience interviewing, hiring, and training people.
• Ability to lead, manage, motivate, and communicate positively with store associates at all levels.
• Ability to train, coach, and develop associates to deliver an engaging customer experience and execute operational tasks.
• Ability to exercise independent judgment and discretion while partnering with the Store Sales Manager as needed.
• Strong cognitive skills, including problem-solving analysis, decision-making, and financial and quantitative analysis.
• Advanced working knowledge of general retail practices and procedures.
• Basic computer skills.
• Ability to work a flexible schedule to meet business needs, including holidays, nights, weekends, and extended hours.
• Ability to regularly lift up to 40 pounds from floor level to above shoulder height using appropriate equipment and safety techniques.
• Ability to meet the demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting.
• Ability to remain mobile on the sales floor for extended periods.

Nice To Haves

• Retail sales experience.
• Experience as a team leader.
• Experience mentoring and training associates in selling techniques and operational processes.

Responsibilities

• Inspire associates to build customer relationships and deliver operational excellence, using coaching moments to reinforce customer-focused selling behaviors.
• Seek and network with external talent, and collaborate with the Store Manager to interview and hire associates.
• Support daily retail operations, including pricing, shipping processing, and inventory, while maintaining store standards.
• Support staffing levels based on associate availability, peak days, and seasonal hiring needs.
• Take accountability for sales goals and contribute to location performance by using insights and observations with the Store Manager to improve results.
• Foster an inclusive, respectful, positive, and proactive team environment that supports associate engagement, retention, and performance.
• Act as store leader in the Store Manager’s absence and develop people leadership and store management skills.
• Help ensure compliance with company policies and programs through training, ongoing development, inspection, and follow-up.
• Assess team strengths and development opportunities and partner with the Store Manager to develop internal talent.
• Train, coach, and develop associates in customer experience, selling techniques, and operational tasks.
• Perform other responsibilities as needed to meet the needs of the business.

Benefits

• 30% associate discount across Caleres retail stores, including Famous Footwear, Naturalizer, Sam Edelman, and Allen Edmonds.
• Education assistance of up to $7,500 per year for full-time associates.
• Career development and learning opportunities, including opportunities to pursue careers at corporate offices.
• Relaxed dress code and a supportive, hands-on small-team environment.
• Daily access to earned pay through Dayforce Wallet without fees.
• Ability to transfer among more than 850 store locations.
• Employee assistance programs offering 24/7 emotional support, work-life solutions, legal guidance, financial resources, and other support.
• PTO, health benefits, and retirement benefits for eligible full-time associates.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED