Assistant Store Manager - Famous Footwear

Caleres • Lancaster, PA

1d

About The Position

The Assistant Store Manager at Famous Footwear provides an excellent shoe-store experience through customer engagement and serves as the store leader when the Store Manager is absent. This people leader develops the ability to motivate associates to achieve sales targets and growth goals through personal example, coaching, training, and development. The role supports a customer-focused, inclusive in-store culture; stays current on product and trends; and helps educate the team about merchandise and presentation.

The Assistant Store Manager partners with the Store Manager on hiring, staffing, sales performance, and developing internal talent. They oversee daily retail operations, including pricing, shipping processing, and inventory, and help maintain company policies, programs, and store standards through training, inspection, and follow-up. Other responsibilities may be performed as needed to meet business needs.

Requirements

• High school diploma or GED.
• At least 1 year of sales experience; retail sales is preferred.
• Experience interviewing, hiring, and training people.
• Ability to lead, manage, motivate, and communicate positively with store associates at all levels.
• Ability to train, coach, and develop associates in customer experience and operational tasks.
• Ability to exercise independent judgment and discretion in partnership with the Store Sales Manager, as needed.
• Strong problem-solving, decision-making, financial, quantitative, and analytical skills.
• Advanced working knowledge of general retail practices and procedures.
• Basic computer skills.
• Ability to work a flexible schedule, including holidays, nights, weekends, and extended hours.
• Ability to regularly lift up to 40 lbs. from floor level to above shoulder height using appropriate equipment and safety techniques.
• Ability to meet the demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting.
• Ability to remain mobile on the sales floor for extended periods.

Nice To Haves

• Retail sales experience.

Responsibilities

• Inspire associates to build customer relationships and deliver operational excellence through coaching on selling behaviors.
• Seek and network with external talent; collaborate with the Store Manager to interview and hire candidates.
• Support daily store operations, including pricing, shipping processing, inventory, and maintaining store standards.
• Support staffing levels based on associate availability, peak days, and seasonal hiring needs.
• Take accountability for sales goals and partner with the Store Manager to use insights and observations to improve results.
• Foster a diverse, inclusive, positive, and supportive team environment that encourages associate engagement and retention.
• Act as store leader in the Store Manager’s absence.
• Help ensure compliance with company policies and programs through training, ongoing development, inspection, and follow-up.
• Assess team members’ strengths and development opportunities and help develop internal talent with the Store Manager.
• Perform other responsibilities as needed to meet business needs.

Benefits

• 30% associate discount across Caleres retail stores.
• Education assistance of up to $7,500 per year for full-time associates.
• Career development and learning opportunities, including opportunities to grow into corporate office roles.
• Relaxed dress code and a small-team, supportive work environment.
• Daily access to earned pay through Dayforce Wallet, without fees.
• Ability to transfer among more than 850 store locations.
• Employee assistance programs offering emotional support, work-life solutions, legal guidance, and financial resources.
• PTO, health benefits, and retirement benefits for eligible full-time associates.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED