Assistant Store Manager - Famous Footwear

Famous Footwear • LACEY, WA

21d

About The Position

The Assistant Store Manager helps provide a positive shoe-store experience for the whole family through customer engagement. This people leader supports the Store Manager in developing and motivating the team to meet sales and growth goals, and serves as store leader when the Store Manager is absent. Through personal example, coaching, training, and development, the Assistant Store Manager fosters customer-focused service, operational excellence, and an inclusive, supportive team culture. The role also supports store presentation and product education, staying current on trends and helping associates do the same.

The Assistant Store Manager collaborates with the Store Manager on recruiting, interviewing, hiring, staffing, and developing talent. The role oversees day-to-day retail operations, including pricing, shipping processing, and inventory, and applies store standards to maintain an easily shoppable store. The Assistant Store Manager takes accountability for sales goals, uses observations and insights to improve store results, and upholds company policies and programs through training, inspection, and follow-up. Other responsibilities may be performed as needed to meet business needs.

This is a full-time role with a flexible schedule that may include holidays, nights, weekends, and extended hours. Physical demands include frequent movement and the ability to lift up to 40 pounds using appropriate equipment and safety techniques.

Requirements

• High school diploma or GED.
• At least 1 year of sales experience.
• Experience interviewing, hiring, and training people.
• Ability to lead, manage, motivate, and communicate positively with store associates at all levels.
• Ability to train, coach, and develop associates to provide an engaging customer experience and execute operational tasks.
• Ability to exercise independent judgment and discretion while partnering with the Store Sales Manager as needed.
• Strong cognitive skills, including problem-solving, analysis, decision-making, and financial and quantitative analysis.
• Advanced working knowledge of general retail practices and procedures.
• Basic computer skills.
• Ability to work a flexible schedule, including holidays, nights, weekends, and extended hours.
• Ability to regularly lift up to 40 pounds from floor level to above shoulder height using appropriate equipment and safety techniques.
• Ability to meet the demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting.
• Ability to remain mobile on the sales floor for extended periods.

Nice To Haves

• Retail sales experience preferred.

Responsibilities

• Inspire associates and foster a culture focused on customer relationships, operational excellence, and strong service delivery.
• Coach associates on the selling behaviors that support the Customer Connection.
• Seek and network with external talent, and collaborate with the Store Manager to interview and hire candidates.
• Manage daily retail operations, including pricing, shipping processing, and inventory, using store standards to maintain an easily shoppable store.
• Support staffing levels in consideration of associate availability, peak days, and seasonal hiring needs.
• Take accountability for sales goals and contribute to the location’s overall performance; partner with the Store Manager to apply insights and improve results.
• Promote an inclusive and respectful work environment and maintain a positive, supportive team culture.
• Serve as store leader when the Store Manager is absent.
• Support compliance with company policies and programs through training, ongoing development, inspection, and follow-up.
• Assess team strengths and development opportunities and partner with the Store Manager to develop internal talent.
• Train, coach, and develop associates in customer experience, selling techniques, and operational processes.
• Perform other responsibilities as needed to meet business needs.

Benefits

• 30% associate discount across Caleres retail stores, including Famous Footwear, Naturalizer, Sam Edelman, and Allen Edmonds.
• Education assistance of up to $7,500 per year for full-time associates.
• Career development and learning opportunities, including opportunities to grow careers at corporate offices.
• Relaxed dress code and a supportive, hands-on small-team environment.
• Daily access to earned pay through Dayforce Wallet without fees.
• Ability to transfer among more than 850 store locations.
• Employee Assistance Programs offering 24/7 access to emotional support, work-life solutions, legal guidance, financial resources, and other support.
• PTO, health, and retirement benefits for eligible full-time associates.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED