Full Time Assistant

Pacsun Careers•Santa Rosa, CA

24d

About The Position

The Assistant Store Manager assists the Store Manager in leading a customer-focused, top-line sales-driven, profitable, and productive store. The role inspires and motivates associates through PacSun core-value behaviors, a customer-focused selling culture, and execution of store KPIs. The Assistant Store Manager holds employees accountable for following company policies and procedures while supporting an engaging customer experience and effective store operations. The role provides leadership on the sales floor, coaches and gives feedback to associates, delegates operational tasks, supports visual standards, and maintains merchandise flow and presentation in the store and stockroom. It also promotes a clean, organized, and safe shopping and working environment; supports associate engagement and talent development; and builds cross-functional partnerships that encourage collaboration and accountability. The position requires the ability to work 32–40 hours per week, including weekends, nights, and peak holiday periods.

Requirements

Passion for products, brands, fashion, and trends.
High school diploma or equivalent preferred.
Effective written, verbal, and presentation skills.
Strong communication skills.
Excellent time-management skills.
Proficiency in math and strong computer skills.
Ability to work 32–40 hours per week and a flexible schedule, including weekends, nights, and peak holiday periods.
Frequently lift and/or move up to 20 pounds and occasionally lift and/or move up to 35 pounds.
Frequently sit or stand for long periods and climb ladders as needed.
Ability to maneuver around sales-floor, stockroom, and office areas.
Ability to work in an open environment with fluctuating temperatures and standard lighting.
Required vision abilities include close vision, distance vision, depth perception, and adjusting focus.

Nice To Haves

High school diploma or equivalent.

Responsibilities

Deliver and promote an engaging, positive, authentic, customer-focused experience.
Handle customer situations in accordance with policies and procedures, seek appropriate resolutions, and escalate issues when needed.
Maintain a clean, organized, and safe store and stockroom.
Share customer feedback with the leadership team to improve the customer experience.
Act as floor supervisor as needed, including covering breaks and other non-peak periods.
Hold self and associates accountable for completing operational tasks and following company policies, procedures, and safety practices.
Coach associates and provide feedback on Sales Associate performance.
Recognize and reward outstanding associate performance to support engagement.
Provide direction so associates understand company directives and standards.
Prioritize and delegate tasks to meet operational needs.
Support and execute visual directives and maintain company visual standards.
Improve efficiency in store operational processes.
Maintain merchandise flow, replenishment, and presentation standards throughout the store and stockroom.
Represent the PacSun brand through passion for products, brands, fashion, and trends, and demonstrate initiative to learn about them.
Recruit, identify, develop, and retain talent.
Build cross-functional partnerships and promote transparency, collaboration, and accountability.
Model company culture, conduct, integrity, and confidentiality, while maintaining an approachable leadership presence.