Assistant Store Manager - Sales & Service, Full Time, Alexandria - West Elm
About The Position
The Assistant Store Manager – Sales & Service supports the management team in achieving goals by delivering world-class service and modeling relationship-building with customers. The role supervises the store to maintain appropriate staff coverage throughout all areas and leads the team in creating exceptional customer experiences and exceeding sales goals. The assistant manager coaches associates, uses training resources to improve product knowledge and selling skills, helps maintain a fair and positive workplace, and ensures timely resolution of client service issues, including delivery and pickup concerns.
Requirements
- Excellent communication, organization, and leadership skills.
- Superior critical-thinking skills to identify challenges creatively and develop timely action plans.
- Strong time-management skills and ability to execute multiple tasks and manage competing priorities.
- 2–3 years of previous retail sales experience or management experience in a customer-service-related field.
- Ability to remain mobile on the sales floor for extended periods.
- Ability to lift and mobilize medium to large items weighing up to 75 pounds using appropriate equipment and safety techniques.
- Open availability to meet business needs.
Responsibilities
- Lead the store team in creating an exceptional customer experience and exceeding sales goals.
- Ensure the sales floor is adequately staffed from sales and tactical perspectives, and model sales generation and customer-focused service for sales associates.
- Reinforce customer service principles by coaching staff on successes and challenges.
- Use Selling Essentials and training resources to educate the team about products, improve selling skills, and help achieve business goals.
- Create and maintain a positive environment where associates are treated fairly and with dignity in accordance with the People-First Philosophy.
- Ensure timely resolution of client service issues, including delivery, pickup, and outstanding issues, using and managing the client information reporting system.
- Support the management team in achieving goals through world-class service and store supervision that maintains appropriate staff coverage.
Benefits
- Competitive compensation package; anticipated pay range is $22.00–$25.00 per hour.
- Discount on Williams-Sonoma, Inc. brands.
- 401(k) plan and other investment opportunities.
- Wellness program supporting physical, financial, and emotional health.
- Paid vacations and holidays for full-time associates.
- Health, dental, and vision insurance, including same-sex domestic partner benefits, for full-time associates.
- Individual development plans and career-pathing conversations.
- Annual performance appraisals.
- Cross-brand and cross-functional career opportunities.
- Online learning opportunities through brand-specific resources and WSI University.
- Leadership development opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
