FT Assistant Store Manager - Service - West Elm Asheville

Williams-Sonoma•Asheville, NC

About The Position

The Assistant Store Manager – Service supports the management team in achieving goals by providing world-class service and modeling how to build relationships with customers. The role maintains a presence through store supervision to ensure appropriate staff coverage throughout the store. It leads the store team in creating exceptional customer experiences and exceeding sales goals, while coaching associates and reinforcing customer service principles. The assistant manager also helps educate the team using Selling Essentials and training resources, fosters a positive and fair workplace, and ensures timely resolution of client service issues, including delivery and pickup concerns.

Requirements

Excellent communication, organization, and leadership skills.
Superior critical-thinking skills, including the ability to identify challenges creatively and develop timely action plans.
Strong time-management skills and the ability to execute multiple tasks and manage competing priorities.
Two to three years of previous retail sales experience or management experience in a customer-service-related field.
Ability to remain mobile on the sales floor for extended periods.
Ability to lift and mobilize medium to large items weighing up to 75 pounds while using appropriate equipment and safety techniques.
Full-time associates are expected to have open availability to meet business needs.

Responsibilities

Lead the store team in creating exceptional customer experiences and exceeding sales goals.
Ensure adequate sales-floor staffing from sales and tactical perspectives while modeling sales generation and customer service.
Coach staff on customer-service successes and challenges.
Use Selling Essentials and training resources to educate the team about products, improve selling skills, and support business goals.
Create and maintain a positive environment where associates are treated fairly and with dignity in accordance with the People-First Philosophy.
Ensure timely resolution of client-service issues, including delivery, pickup, and outstanding concerns, using and managing the client information reporting system.
Maintain a store-supervision presence to ensure appropriate staff coverage in all areas.

Benefits

Discount on Williams-Sonoma, Inc. brands.
401(k) plan and other investment opportunities.
Wellness program supporting physical, financial, and emotional health.
Paid vacations and holidays for full-time associates.
Health benefits and dental and vision insurance, including same-sex domestic partner benefits, for full-time associates.
Individual development plans and career-pathing conversations.
Annual performance appraisals.
Cross-brand and cross-functional career opportunities.
Online learning opportunities through brand-specific resources and WSI University.
Leadership development opportunities.