Assistant Store Manager - Sales & Service, Full Time, Scarsdale - West Elm

Williams-Sonoma•Village of Scarsdale, NY

11d•$25 - $29

About The Position

The Assistant Store Manager - Sales & Service supports the management team in achieving goals by providing world-class service. The role models relationship-building with customers and maintains a presence through store supervision to ensure appropriate staff coverage throughout the store. The assistant manager leads the store team in creating an exceptional customer experience and exceeding sales goals, while coaching associates, supporting their development, and helping resolve client service issues.

Requirements

Excellent communication, organization, and leadership skills.
Superior critical-thinking skills, including the ability to identify challenges creatively and develop action plans in a timely manner.
Strong time-management skills and the ability to execute multiple tasks and manage competing priorities appropriately.
2–3 years of previous retail sales experience or management experience in a customer service-related field.
Ability to remain mobile on the sales floor for extended periods.
Ability to lift and mobilize items up to 75 pounds using appropriate equipment and safety techniques.
Full-time associates are expected to have open availability to meet business needs.

Responsibilities

Lead the store team to create an exceptional customer experience and exceed sales goals.
Ensure the sales floor is adequately staffed from both sales and tactical perspectives, while modeling sales generation and service for associates and prioritizing the customer experience.
Reinforce customer service principles by coaching staff on successes and challenges.
Use Selling Essentials and training resources to educate the team about products, improve selling skills, and achieve business goals.
Create and maintain a positive environment where associates are treated fairly and with dignity, consistent with the People-First Philosophy.
Ensure timely resolution of client service issues, including delivery, pickup, and outstanding issues, through effective use and management of the client information reporting system.
Maintain store supervision and presence to ensure appropriate staff coverage in all areas of the store.

Benefits

Competitive compensation package; anticipated pay range is $25.00–$29.00 per hour.
Discount on Williams-Sonoma, Inc. brands.
401(k) plan and other investment opportunities.
Wellness program supporting physical, financial, and emotional health.
Paid vacations and holidays for full-time associates.
Health benefits, dental insurance, and vision insurance, including same-sex domestic partner benefits, for full-time associates.
Individual development plans and career-pathing conversations.
Annual performance appraisals.
Cross-brand and cross-functional career opportunities.
Online learning opportunities through brand-specific resources and WSI University.
Leadership development opportunities.