FT Assistant Store Manager - Service - West Elm Asheville

Williams-Sonoma•Asheville, NC

About The Position

The Assistant Store Manager - Service supports the management team in achieving goals by providing world-class service and serving as a role model for building customer relationships. The role maintains a presence through store supervision to ensure appropriate staff coverage throughout the store. It leads the store team in creating exceptional customer experiences and exceeding sales goals, coaches associates, supports sales-floor execution, and helps resolve client service issues. Full-time associates are expected to have open availability to meet the needs of the business.

Requirements

Excellent communication, organization, and leadership skills.
Superior critical-thinking skills to identify challenges creatively and develop action plans in a timely manner.
Strong time-management skills and the ability to execute multiple tasks and manage competing priorities appropriately.
Two to three years of previous retail sales experience or management experience in a customer-service-related field.
Ability to remain mobile on the sales floor for extended periods.
Ability to lift and mobilize medium to large items weighing up to 75 pounds while using appropriate equipment and safety techniques.
Open availability to meet business needs for full-time associates.

Responsibilities

Lead the store team to create exceptional customer experiences and exceed sales goals.
Ensure the sales floor is adequately staffed from sales and tactical perspectives, while modeling sales generation and service that prioritize the customer experience.
Reinforce customer service principles by coaching staff on successes and challenges.
Use Selling Essentials and training resources to educate the team about products, improve selling skills, and achieve business goals.
Create and maintain a positive environment where associates are treated fairly and with dignity in accordance with the People-First Philosophy.
Ensure timely resolution of client service issues, including delivery, pickup, and outstanding issues, through effective use and management of the client information reporting system.
Support the management team in achieving goals through world-class service and store supervision that ensures appropriate staff coverage.

Benefits

Discount on Williams-Sonoma, Inc. brands.
401(k) plan and other investment opportunities.
Wellness program supporting physical, financial, and emotional health.
Paid vacations and holidays for full-time associates.
Health benefits, dental insurance, and vision insurance, including same-sex domestic partner benefits, for full-time associates.
Individual development plans and career-pathing conversations.
Annual performance appraisals.
Cross-brand and cross-functional career opportunities.
Online learning through brand-specific resources and WSI University.
Leadership development opportunities.