Assistant Store Manager - Sales & Service, Full Time, Alexandria - West Elm

Williams-Sonoma•Alexandria, VA

11d

About The Position

The Assistant Store Manager – Sales & Service supports the management team in achieving goals by providing world-class service and modeling relationship-building with customers. The role maintains a presence through store supervision to ensure appropriate staff coverage throughout the store. It leads and coaches the sales team to create exceptional customer experiences, exceed sales goals, strengthen selling skills, and resolve client service issues. Full-time associates are expected to have open availability to meet business needs.

Requirements

Excellent communication, organization, and leadership skills.
Superior critical-thinking skills, including the ability to identify challenges creatively and develop timely action plans.
Strong time-management skills and the ability to execute multiple tasks and manage competing priorities.
Two to three years of previous retail sales experience or management experience in a customer-service-related field.
Ability to remain mobile on the sales floor for extended periods.
Ability to lift and mobilize items weighing up to 75 pounds using appropriate equipment and safety techniques.
Open availability to meet business needs for full-time associates.

Responsibilities

Lead the store team in creating exceptional customer experiences and exceeding sales goals.
Ensure the sales floor is adequately staffed from sales and tactical perspectives.
Model sales generation and customer service for sales associates, prioritizing the customer experience.
Coach staff on customer service successes and challenges.
Use Selling Essentials and training resources to educate the team on products, improve selling skills, and achieve business goals.
Create and maintain a positive environment where associates are treated fairly and with dignity, in accordance with the People-First Philosophy.
Ensure timely resolution of client service issues, including delivery, pickup, and outstanding issues, through effective use and management of the client information reporting system.

Benefits

Competitive compensation package.
Discount on Williams-Sonoma, Inc. brands.
401(k) plan and other investment opportunities.
Wellness program supporting physical, financial, and emotional health.
Paid vacations and holidays for full-time associates.
Health, dental, and vision insurance, including same-sex domestic partner benefits, for full-time associates.
Individual development plans and career-pathing conversations.
Annual performance appraisals.
Cross-brand and cross-functional career opportunities.
Online learning opportunities through brand-specific resources and WSI University.
Leadership development opportunities.