Assistant Store Manager (Alexandria)

gorjana • Alexandria, VA

4d • $23 - $25

About The Position

The Assistant Store Manager contributes to store performance through talent initiatives, operational execution, visual standards, and customer experience. The role supports overall store performance and KPIs, represents the brand, and helps build new and repeat business through customer clienteling. It also supports recruiting, onboarding, training, and developing talent; communicates initiatives and goals; and promotes collaboration, accountability, and trust. The Assistant Store Manager leads by example in customer service and personal presentation, coaches the team on return policies, responds to customer concerns, and executes brand visual standards. Operational duties include daily store operations, team scheduling in line with business needs and budget, inventory management according to SOPs, and opening and closing duties. The position requires full-time availability, including nights, weekends, and holidays, and involves physical activity such as lifting, bending, squatting, twisting, reaching, standing, and walking.

Requirements

• At least one year of experience in a retail leadership position.
• Must be over the age of 18.
• Ability to lift or move at least 50 pounds.
• Ability to bend, squat, twist, and reach.
• Ability to stand and/or walk for at least six hours per shift.
• Flexibility to work nights, weekends, and holiday shifts according to business needs.
• Ability to work full-time hours with open availability.
• Adaptability and ability to manage change.
• Organization and excellent time-management skills.
• Ability to identify and recruit talent.
• Motivation and results-driven approach.
• Coachability and receptiveness to feedback.
• Passion for the gorjana brand.

Responsibilities

• Support overall store performance and KPIs.
• Represent the brand, educate customers about its history, and demonstrate knowledge of its products and the industry.
• Create effective action plans to maintain or improve performance.
• Build new and repeat business through customer clienteling.
• Support recruiting, onboarding, and development of internal and external talent.
• Communicate effectively, energize and encourage the team, and communicate initiatives and goals in a timely manner.
• Lead collaboratively, encourage team ideas and opinions, and foster accountability and trust.
• Provide an excellent customer experience to purchasing and non-purchasing customers.
• Lead by example in setting expectations for team conduct and personal presentation.
• Lead and coach the team on return policies while prioritizing customer experience.
• Respond professionally and promptly to customer complaints and concerns, focusing on resolution.
• Lead execution of brand visual standards and updates.
• Execute daily store operations efficiently and in a timely manner.
• Schedule team members according to business needs and budget.
• Manage store inventory with attention to detail and organization in accordance with SOPs.
• Lead opening and closing duties.

Benefits

• Medical, vision, dental, and life insurance benefits.
• Employee discount and product perks program.
• 401(k) with matching program; waiting period applies.
• Paid vacation and sick time.
• Opportunities to grow with the brand and develop skills.
• Hourly wage starting at $23–$25 per hour.
• Commission and bonus opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed