Assistant Store Manager (Alexandria)

gorjana•Alexandria, VA

About The Position

The Assistant Store Manager contributes to store performance through talent initiatives, operational execution, visual standards, and customer experience. The role calls for someone motivated, adaptable to change, coachable, and passionate about the gorjana brand. The Assistant Store Manager supports sales performance and KPIs, represents and educates customers about the brand and its products, and helps build new and repeat business through clienteling. They support recruiting, onboarding, and talent development; communicate initiatives and goals; and foster collaboration, accountability, and trust. They lead by example in delivering customer service, handling customer concerns and returns, and executing visual standards. The role also includes scheduling, inventory management, daily operations, and opening and closing duties. This position requires at least one year of retail leadership experience, the ability to work full-time hours with open availability, and flexibility to work nights, weekends, and holidays. The listed hourly wage starts at $23–$25, with commission and bonus opportunities.

Requirements

At least one year of experience in a retail leadership position.
Must be over the age of 18.
Ability to lift or move at least 50 lbs.
Ability to bend, squat, twist, and reach.
Ability to stand and/or walk for at least 6 hours per shift.
Ability to work nights, weekends, and holiday shifts as business needs require.
Ability to work full-time hours with open availability.
Adaptability and ability to manage change.
Organization and excellent time-management skills.
Ability to identify and recruit talent.
Motivated and results-driven.
Coachable and receptive to feedback.
Passion for the gorjana brand.

Responsibilities

Support overall store performance and KPIs.
Represent the brand, educate customers about its history and products, and maintain knowledge of the industry.
Create effective action plans to maintain or improve performance.
Build new and repeat business through customer clienteling.
Support recruiting, onboarding, and development of internal and external talent.
Communicate effectively, encourage collaboration, and foster accountability and trust.
Clearly communicate new initiatives and goals in a timely manner.
Lead by example in providing a strong customer experience to purchasing and non-purchasing customers.
Set expectations for the team's daily conduct and personal presentation.
Lead and coach the team on return policies while prioritizing the customer experience.
Respond professionally and promptly to customer complaints and concerns, focusing on resolution.
Lead execution of brand visual standards and updates.
Execute daily store operations in a timely and efficient manner.
Schedule team members according to business needs and budget.
Manage store inventory in an organized and detailed manner in accordance with SOPs.
Lead opening and closing duties.