Assistant Store Manager - Famous Footwear

Famous Footwear • LIVONIA, MI

18d

About The Position

The Assistant Store Manager helps provide an engaging shoe-store experience for the whole family through customer engagement, sales leadership, and strong store operations. In the Store Manager’s absence, this role acts as the store leader. The Assistant Store Manager motivates and develops associates, supports sales and growth goals, and helps create a customer-focused culture through personal example, training, and coaching. The role also supports product knowledge and store presentation, keeping up with trends and helping the team do the same.

Working with the Store Manager, the Assistant Store Manager helps recruit, interview, and hire talent; supports staffing levels; and oversees daily retail operations such as pricing, shipping processing, and inventory. The role uses sales insights and observations to improve performance, supports an inclusive and positive team environment, and helps develop internal talent. It also promotes compliance with company policies and programs through training, ongoing development, inspection, and follow-up. Other responsibilities may be performed as needed to meet business needs.

Requirements

• High school diploma or GED.
• At least 1 year of sales experience.
• Ability to lead, manage, motivate, and communicate positively with associates at all levels.
• Ability to train, coach, and develop associates in customer experience and operational tasks.
• Ability to exercise independent judgment and discretion while partnering with the Store Manager as needed.
• Strong problem-solving, analytical, decision-making, financial, and quantitative skills.
• Advanced working knowledge of general retail practices and procedures.
• Basic computer skills.
• Ability to work a flexible schedule, including holidays, nights, weekends, and extended hours.
• Ability to regularly lift up to 40 lbs. from floor level to above shoulder height using appropriate equipment and safety techniques.
• Ability to meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting.
• Ability to remain mobile on the sales floor for extended periods.

Nice To Haves

• Retail sales experience.
• Experience interviewing, hiring, and training people.

Responsibilities

• Inspire associates and foster a culture focused on customer relationships, operational excellence, and strong service delivery.
• Coach associates on selling behaviors and customer engagement.
• Seek and network with prospective talent; collaborate with the Store Manager to interview and hire associates.
• Support daily retail operations, including pricing, shipping processing, and inventory management.
• Support staffing levels based on associate availability, peak days, and seasonal hiring needs.
• Take accountability for sales goals and contribute to the store’s overall performance.
• Partner with the Store Manager to apply insights and observations to improve results.
• Promote a diverse, inclusive, positive, and supportive team environment.
• Lead the store in the Store Manager’s absence.
• Support compliance with company policies and programs through training, development, inspection, and follow-up.
• Assess team strengths and development opportunities and support internal talent development in partnership with the Store Manager.
• Perform other responsibilities as needed to meet business needs.

Benefits

• 30% associate discount across Caleres retail stores.
• Education assistance of up to $7,500 per year for full-time associates.
• Career development and learning opportunities, including opportunities to grow into corporate roles.
• Relaxed dress code.
• Daily access to earned pay through Dayforce Wallet without fees.
• Ability to transfer among more than 850 store locations.
• 24/7 employee assistance programs, including emotional support, work-life solutions, legal guidance, and financial resources.
• PTO, health, and retirement benefits for eligible full-time associates.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED