Store Assistant Manager - The Salvation Army Honolulu Main Thrift Store $18.50/hour

Salvation Army Careers•Honolulu, HI

About The Position

The Assistant Store Manager partners with the Store Manager in the day-to-day operation of The Salvation Army Thrift Store, including opening and closing procedures, point-of-sale operations, inventory management and rotation, merchandising standards, and donations. The Assistant Store Manager assumes responsibility for daily store operations when the Store Manager is absent and helps monitor key performance indicators to support sales and profitability goals. The role includes scheduling and coordinating store employees, maintaining accurate payroll and attendance records, supporting hiring and training, coaching employee performance, and communicating personnel matters to the Store Manager. The Assistant Store Manager helps ensure excellent service for customers and donors, efficient back-room processing, and the appropriate supervision of program beneficiaries assigned to work therapy activities. The position also protects store funds, inventory, property, and building security; maintains required cash-deposit and safety procedures; participates in store meetings; and completes other duties assigned by management. The role may require transfer or relocation between stores based on business needs.

Requirements

High school diploma or equivalent.
Understanding of basic office applications, including Microsoft Word, Excel, and Outlook.
Valid driver’s license, proof of insurance, and access to a motor vehicle.
Must pass a background check, including criminal history and sex offender registry checks.
Ability to communicate effectively with management, store employees, customers, and donors.
Ability to sit, walk, stand, bend, squat, climb, kneel, and twist intermittently or continuously.
Ability to grasp, push, and pull objects such as files, drawers, carts, racks, fixtures, furniture dollies, platform trucks, and hand trucks.
Ability to lift up to 50 pounds.
Ability to perform repetitive-motion tasks.

Nice To Haves

Preferred minimum of two years of previous retail management or supervisory experience.

Responsibilities

Partner with the Store Manager in daily store operations, including opening and closing, point-of-sale operations, inventory management and rotation, merchandising standards, and donations.
Assume responsibility for day-to-day store operations when the Store Manager is absent.
Help monitor and analyze key performance indicators to support store sales and profitability goals.
When the Store Manager is absent, schedule employees to ensure appropriate store and donation-center coverage.
Coordinate daily morning and shift-change team meetings.
Review and maintain accurate employee payroll records, including daily monitoring of time and attendance edits.
Assist with hiring, training, and directing the store team; develop employees and coach performance.
Communicate personnel issues and performance results to the Store Manager; issue disciplinary warnings, conference reports, evaluations, and key performance results as needed in coordination with the Store Manager, HR Generalist, and District Sales Manager.
Promote customer and donor satisfaction and community relations; develop strategies to improve service and the customer experience.
Support the Store Manager in ensuring back-room processors and warehouse associates work efficiently and meet daily processing goals.
Supervise, support, and report on program beneficiaries when work therapy assignments are in place at the location.
Protect store currency, inventory, and property, including safe funds, bank deposits, merchandise, equipment, and building security.
Log and complete cash deposits daily and secure the building during non-operating hours by arming the alarm system and following alert protocols.
Establish and maintain safety measures consistent with policy and government regulations; immediately report safety issues and incidents.
Assist the Store Manager with conducting and recording mandatory weekly store meetings.
Attend monthly ARC safety meetings in the Store Manager’s absence.
Complete tasks assigned by the Store Manager, District Sales Manager, Command Retail Directors, and Command Administration.
Transfer or relocate between stores based on business needs when directed by Command Retail Directors or Command Administration.