Store Assistant Manager - The Salvation Army Honolulu Main Thrift Store $18.50/hour

The Salvation Army Southern California•Honolulu, HI

About The Position

The Assistant Store Manager partners with the Store Manager in the day-to-day operation of The Salvation Army Thrift Store. The role supports a well-organized retail experience and helps the store serve customers, donors, and the community. When the Store Manager is absent, the Assistant Store Manager assumes responsibility for daily store operations. The position supports sales and profitability goals, employee scheduling and payroll records, hiring and training, staff development and performance coaching, customer and donor satisfaction, back-room processing, safety, and the protection of store funds, inventory, equipment, and property. The Assistant Store Manager may be transferred or relocated between stores based on business needs and may be assigned additional duties by store and command leadership.

Requirements

High school diploma or equivalent.
Understanding of basic office applications, including Microsoft Word, Excel, and Outlook.
Valid driver's license, proof of insurance, and access to a motor vehicle.
Must pass a background check, including Criminal History and Sex Offender Registry checks.
Ability to communicate effectively with management, store employees, customers, and donors.
Ability to sit, walk, stand, bend, squat, climb, kneel, and twist intermittently or continuously.
Ability to grasp, push, and pull objects such as files, file cabinet drawers, clothing and merchandise carts, rolling clothing racks, fixtures, furniture dollies, platform trucks, hand trucks, and miscellaneous carts.
Ability to lift up to 50 pounds.
Ability to perform repetitive-motion tasks.

Nice To Haves

At least 2 years of previous retail management or supervisory experience.

Responsibilities

Partner with the Store Manager in daily store operations, including opening and closing procedures, point-of-sale operations, inventory management and rotation, merchandising standards, and donations.
Assume responsibility for day-to-day store operations when the Store Manager is absent.
Help monitor and analyze key performance indicators to support store sales and profitability goals.
When the Store Manager is absent, schedule employees to ensure appropriate coverage in the store and donation center, coordinate daily morning and shift-change meetings, and maintain accurate payroll, time, and attendance records.
Assist with hiring, training, and directing the store team; develop employees and provide performance coaching.
Communicate personnel issues and performance results to the Store Manager; as needed, coordinate disciplinary warnings, conference reports, employee evaluations, and key performance results with the Store Manager, HR Generalist, and District Sales Manager.
Promote customer and donor satisfaction through excellent service and good community relations, and develop strategies to improve the customer experience.
Support the Store Manager in ensuring back-room processors and warehouse associates work effectively and efficiently toward daily processing goals.
Supervise, support, and report on the conduct of program beneficiaries when Work Therapy Assignments are in place at the location.
Protect and secure store currency, inventory, and property, including safe funds, bank deposits, merchandise, equipment, and the building; log and complete cash deposits daily and secure the building during non-operating hours using the alarm and alert protocol.
Establish and maintain safety measures consistent with ARC policy and government regulations, promptly report safety issues and incidents, assist with mandatory weekly store meetings, and attend monthly ARC safety meetings when the Store Manager is absent.
Complete tasks assigned by the Store Manager, District Sales Manager, Command Retail Directors, and Command Administration.
Transfer or relocate between stores as directed based on business needs.
Perform other written or verbal duties assigned by store and command leadership.