Assistant Store Manager-Salvation Army South SF Store

The Salvation Army Southern California•South San Francisco, CA

About The Position

The Assistant Manager works in the Retail department and partners with the Store Manager in the day-to-day operation of the store. The role helps provide customers with a strong selection, exceptional service, and a well-organized store in support of The Salvation Army’s spiritual, social, and rehabilitation programs. The Assistant Manager is accountable for supporting sales and income budget expectations while managing expenses and contributing to profitability. The position also helps create a positive, mentoring environment for Beneficiaries participating in the ARC rehabilitation program. This includes collaborating with program staff and supporting effective Work Therapy Assignments. In the Store Manager’s absence, the Assistant Manager assumes responsibility for daily store operations, including personnel and cash-handling duties. The role requires retail management or supervisory experience, effective communication, basic office application skills, and a valid driver’s license, insurance, and access to a motor vehicle. The position involves physical activities such as standing, walking, bending, lifting, and moving merchandise or equipment, including lifting up to 50 pounds. The Assistant Manager may be transferred or relocated to another store based on business needs.

Requirements

High school diploma or equivalent.
At least 2 years of previous retail management or supervisory experience.
Basic understanding of office applications, including Microsoft Word, Excel, and Outlook.
Valid driver’s license; must pass an MVR report, provide proof of insurance, and have access to a motor vehicle.
Must pass a background check, including Criminal History and Sex Offender Registry checks.
Ability to communicate effectively with management, store employees, customers, and donors.
Ability to sit, walk, stand, bend, squat, climb, kneel, and twist intermittently or continuously.
Ability to grasp, push, and pull objects such as files, carts, rolling racks, fixtures, furniture dollies, platform trucks, and hand trucks.
Ability to lift up to 50 pounds.
Ability to perform repetitive-motion tasks.
Demonstrated problem-solving, oral and written communication, teamwork, project management, and people-management competencies.

Nice To Haves

Previous thrift retail management or supervisory experience.

Responsibilities

Partner with the Store Manager in daily store operations, including opening and closing, point-of-sale operations, inventory management and rotation, merchandising standards, and donations.
Assume responsibility for day-to-day store operations, including personnel and cash-handling duties, when the Store Manager is absent.
Help monitor and analyze performance indicators to support store sales, profitability, budgets, and goals.
When the Store Manager is absent, schedule employees to maintain appropriate store and donation-center coverage; coordinate team meetings; and review and maintain accurate payroll records, including time and attendance edits.
Assist with hiring, training, directing, developing, and coaching store employees.
Communicate personnel issues and performance results to the Store Manager; coordinate disciplinary warnings, conference reports, employee evaluations, and performance results as needed with the Store Manager, HR Generalist, and District Sales Manager.
Promote customer and donor satisfaction through excellent service and community relations, and develop strategies to improve the customer experience.
Support the Store Manager in ensuring Back Room Processors and Warehouse Associates work effectively and meet daily processing goals.
Supervise and support program Beneficiaries and complete conduct reporting when Work Therapy Assignments are in place.
Protect and secure store currency, inventory, and property, including safe funds, bank deposits, products, equipment, and the building.
Secure the building during non-operating hours by arming the alarm system and following alert protocols.
Help establish and maintain safety measures in line with ARC policy and government regulations, and immediately report safety issues and incidents.
Assist the Store Manager with conducting and recording mandatory weekly store meetings; attend ARC monthly safety meetings in the Store Manager’s absence.
Complete tasks assigned by the District Sales Manager, Command Retail Directors, and Command Administration.
Be available for transfer or relocation to other stores based on business needs.