Assistant Store Manager-Salvation Army South SF Store

Salvation Army Careers•South San Francisco, CA

About The Position

The Assistant Manager partners with the Store Manager in the day-to-day operation of a Salvation Army retail store. The role helps provide customers with a strong merchandise selection, excellent service, and an organized store while supporting the organization’s spiritual, social, and rehabilitation programs. The Assistant Manager is accountable for helping meet sales and income budgets and managing expenses to support profitability. The position also supports a positive, mentoring environment for Beneficiaries participating in the ARC rehabilitation program. This includes coordinating and monitoring Work Therapy Assignments, collaborating with program staff, and helping participants stay focused on areas for improvement. When the Store Manager is absent, the Assistant Manager assumes responsibility for daily store operations, including personnel and cash-handling duties. The role is full-time, pays $23.00 per hour, and reports to the Store Manager. The position may involve transfer or relocation to other stores based on business needs.

Requirements

High school diploma or equivalent.
At least 2 years of previous retail management or supervisory experience; thrift experience is preferred.
Basic understanding of office applications, including Microsoft Word, Excel, and Outlook.
Valid driver’s license; ability to pass an MVR report; proof of insurance; and access to a motor vehicle.
Must pass a background check that includes criminal history and the Sex Offender Registry.
Ability to communicate effectively with management, store employees, customers, and donors.
Ability to sit, walk, stand, bend, squat, climb, kneel, and twist intermittently or continuously.
Ability to grasp, push, and pull objects, including files, drawers, clothing and merchandise carts, rolling racks, fixtures, furniture dollies, platform trucks, hand trucks, and other carts.
Ability to lift up to 50 pounds.
Ability to perform repetitive-motion tasks.
Demonstrated problem-solving skills, including identifying issues, gathering and analyzing information, and developing solutions.
Professional, clear, and persuasive oral communication skills, including the ability to seek clarification and respond appropriately to questions.
Clear and informative written communication skills, including editing for spelling and grammar, accurately presenting numerical data, and interpreting written information.
Ability to work collaboratively, balance team and individual responsibilities, and promote team spirit and commitment to goals.
Project-management skills, including prioritizing and planning work, using time efficiently, organizing others’ work schedules, assigning tasks, and following up for accountability.
People-management skills, including involving staff in planning and improvement, providing feedback and coaching, delegating work, setting expectations, and monitoring delegated activities.

Nice To Haves

Previous thrift retail management or supervisory experience.

Responsibilities

Partner with the Store Manager in daily store operations, including opening and closing, point-of-sale operations, inventory management and rotation, ARC merchandising standards, and donations.
Assume responsibility for day-to-day store operations, including personnel and cash handling, when the Store Manager is absent.
Help monitor and analyze key performance indicators to drive sales and profitability in line with budgets and goals.
When the Store Manager is absent, schedule store employees to provide appropriate store and donation-center coverage; coordinate daily morning and shift-change team meetings; review and maintain accurate payroll records, including daily monitoring of time and attendance edits.
Assist with hiring, training, directing, developing, and coaching store employees.
Communicate personnel issues and performance results to the Store Manager; as needed, coordinate disciplinary warnings, conference reports, employee evaluations, and key performance results with the Store Manager, HR Generalist, and District Sales Manager.
Promote customer and donor satisfaction through excellent service and community relations, and develop strategies to improve the customer experience.
Support the Store Manager in ensuring Back Room Processors and Warehouse Associates work effectively and meet daily processing goals.
Supervise, support, and report on the conduct of program Beneficiaries when Work Therapy Assignments are in place.
Protect and secure store currency, inventory, and property, including safe funds, bank deposits, products, equipment, and the building.
Secure the building during non-operating hours by arming the alarm system and following alert protocols.
Establish and maintain safety measures consistent with ARC policy and government regulations, and immediately report safety issues and incidents.
Assist the Store Manager with conducting and recording mandatory weekly store meetings; attend ARC monthly safety meetings in the Store Manager’s absence.
Complete other assigned tasks from the District Sales Manager, Command Retail Directors, and Command Administration.
Accept possible transfer or relocation to other stores based on business needs.