Store Manager-Salvation Army Santa Rosa Store

Salvation Army Careers•Santa Rosa, CA

22h

About The Position

The Store Manager plans and directs the day-to-day operations of an assigned Salvation Army retail store. The role is accountable for meeting sales and income budget expectations, managing expenses to maximize profitability, and delivering results against established business performance indicators. The Store Manager leads the store team, maintains customer and donor service, manages inventory and donations, and supports rehabilitation program participants through effective Work Therapy Assignments when applicable. The position may involve transfer or relocation to other stores based on business needs.

Requirements

Minimum high school diploma or equivalent.
At least 3 years of supervisor or management experience in a retail environment.
Basic understanding of office applications, including Microsoft Word, Excel, and Outlook.
Valid driver’s license, successful motor vehicle record check, proof of insurance, and access to a motor vehicle.
Must pass a background check, including criminal history and sex offender registry checks.
Ability to communicate effectively with management, store employees, customers, and donors.
Ability to sit, walk, stand, bend, squat, climb, kneel, and twist intermittently or continuously.
Ability to grasp, push, and pull items such as files, drawers, carts, racks, fixtures, furniture dollies, platform trucks, and hand trucks.
Ability to lift up to 50 pounds.
Ability to perform repetitive-motion tasks.
Demonstrated problem-solving, oral and written communication, project management, teamwork, and people-management competencies.

Nice To Haves

Some college education.
Thrift retail experience.

Responsibilities

Meet store sales and income budget expectations while controlling expenses to maximize profitability.
Plan and direct daily store operations, including opening and closing, point-of-sale operations, inventory management and rotation, merchandising standards, and donations.
Hire, train, direct, develop, and coach store employees; conduct evaluations and key performance reviews and coordinate corrective actions with HR and the District Sales Manager.
Schedule staff to provide appropriate coverage in the store and donation center; coordinate morning and shift-change meetings; maintain accurate payroll records and monitor time and attendance edits.
Promote customer and donor satisfaction through excellent service and maintain community relations; develop strategies to improve the customer experience.
Ensure back-room processors and warehouse associates work effectively and meet daily processing goals.
Ensure deliveries and inventory are placed on the sales floor in a timely manner.
Supervise and support program Beneficiaries, including conduct reporting when Work Therapy Assignments are in place.
Protect and secure store currency, inventory, equipment, and property, including safe funds, bank deposits, cash-deposit logs, and building security.
Secure the building during non-operating hours by arming the alarm system and following alert protocols.
Establish and maintain safety measures consistent with ARC policy and government regulations; immediately report safety issues and incidents; conduct and record mandatory weekly store meetings and attend ARC monthly safety meetings.
Complete other assigned tasks from the District Sales Manager, Command Retail Directors, and Command Administration.
Transfer or relocate to other stores based on business needs.