Store Manager-Salvation Army Santa Rosa Store

The Salvation Army Southern California•Santa Rosa, CA

About The Position

The Store Manager oversees the day-to-day operations of an assigned Salvation Army retail store and is accountable for meeting sales and income budget expectations while controlling expenses to maximize profitability. The role focuses on providing customers with a strong selection, exceptional service, and a well-organized store, while supporting the Salvation Army’s spiritual, social, and rehabilitation programs. The manager leads and develops the store team, coordinates staffing and payroll practices, maintains inventory and merchandising standards, and supports customer, donor, and community relations. The position also works with program staff to provide a positive, mentoring environment for rehabilitation program Beneficiaries and to implement and oversee Work Therapy Assignments where applicable. The manager is responsible for store security, safety procedures, and compliance with applicable ARC policies and governmental regulations. The position is full-time and pays $22 per hour.

Requirements

Minimum high school diploma or equivalent.
At least 3 years of supervisor or management experience in a retail environment.
Basic understanding of office applications, including Microsoft Word, Excel, and Outlook.
Valid driver’s license, successful motor vehicle record check, proof of insurance, and access to a motor vehicle.
Must pass a background check, including criminal history and Sex Offender Registry checks.
Ability to communicate effectively with management, store employees, customers, and donors.
Ability to sit, walk, stand, bend, squat, climb, kneel, and twist intermittently or continuously.
Ability to grasp, push, and pull objects, including files, drawers, carts, racks, fixtures, furniture dollies, platform trucks, and hand trucks.
Ability to lift up to 50 pounds.
Ability to perform repetitive-motion tasks.

Nice To Haves

Some college education.
Thrift retail experience.

Responsibilities

Meet sales and income budget expectations and manage expense controls to maximize profitability, using established key performance indicators.
Plan and direct day-to-day store operations, including opening and closing, point-of-sale operations, inventory management and rotation, merchandising standards, and donations.
Hire, train, direct, and coach store employees; conduct evaluations and coordinate performance results and corrective actions with the HR Generalist/Coordinator and District Sales Manager.
Schedule employees to maintain appropriate store and donation-center coverage; coordinate team meetings and maintain accurate employee payroll records, including monitoring time and attendance edits.
Promote customer and donor satisfaction through excellent service and develop strategies to improve the customer experience and community relations.
Ensure Back Room Processors and Warehouse Associates work effectively and meet daily processing goals.
Ensure store deliveries and products are moved to the sales floor in a timely manner.
Supervise and support program Beneficiaries and complete conduct reporting when Work Therapy Assignments are in place.
Protect and secure store currency, inventory, property, equipment, and building; manage safe funds and bank deposits, including daily logging and cash-deposit completion.
Secure the building during non-operating hours by arming the alarm system and following alert protocols.
Establish and maintain safety measures consistent with ARC policy and governmental regulations; promptly report safety issues and incidents, conduct and record mandatory weekly store meetings, and attend ARC monthly safety meetings.
Transfer or relocate to other stores based on business needs.
Complete tasks assigned by the District Sales Manager, Command Retail Directors, and Command Administration.